Mika Ella Ragasa

Duties and Responsibilities in Starbucks and Urban Pantry (F&B Outlet)

As a supervisor:

• Developed and coordinated team schedules
• Offered support to staff for achieving their tasks
• Supervised the work execution of each team member
• Encouraged team members through regular feedback
• Ensured timely acquisition of necessary supplies every day
• Handled daily reporting of issues, incidents, and occurrences
• Resolved customer complaints to maintain satisfaction and business loyalty
• Coordinates daily opening and closing tasks efficiently

Duties and Responsibilities in Bar17 Bistro

As a Food Runner:

• Ensured positive first impression by greeting guests
• Organized dining setup for efficient service
• Ensured food accuracy within orders prepared
• Polished bar glasses and cutlery, maintaining excellent bar presentation
• Maintained high standards of service by promptly serving food at guests' tables

• Coordinated with clients for booking of event spaces
• Documented event inquiries
• Executed printing operations for event orders
• Allocated tasks to respective departments for efficient processing

• Organized bathing linens efficiently
• Procured essential items to ensure storeroom readiness
• Ensured hygiene by thoroughly scrubbing bathroom surfaces
• Coordinated setup of necessary room features
• Swapped out bedding materials such as sheets and pillowcases
• Executed complete and consistent dusting tasks in all areas of the room

• Provides training on effective guest and passenger greetings
• Conducts training sessions for meal service procedures
• Instructs safety protocols to ensure passenger awareness
• Provides training on proper procedures for opening and closing aircraft doors
• Facilitates comprehensive first aid instruction
• Conducts training sessions on responding to medical emergencies