Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mikaela Ricci Lim

Manila

Summary

Professional with strong background in managing delivery processes and driving successful project outcomes. Skilled in coordinating teams, optimizing workflows, and adapting to evolving project requirements in an agile environment. Known for fostering collaboration and ensuring alignment with organizational goals. Adept in problem-solving, resource management, and maintaining high standards in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Product Delivery Manager

RANDEMRETAIL
11.2024 - Current
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
  • Oversaw daily operations of the cross-functional team, ensuring timely completion of tasks and adherence to company goals and objectives.
  • Enhanced team performance by providing regular feedback, coaching, and training opportunities.
  • Collaborated closely with other departments to ensure seamless integration of processes and systems, enhancing overall efficiency.
  • Fostered a culture of continuous improvement through employee engagement initiatives such as recognition programs and open forums.
  • Coordinated with cross-functional teams for streamlined project execution, resulting in timely deliveries.
  • Developed a streamlined onboarding process for new hires, decreasing ramp-up time and increasing productivity.
  • Improved client satisfaction with proactive communication and problem-solving techniques.
  • Drove adoption of Agile methodologies, enhancing team flexibility and project adaptability.
  • Enhanced team productivity by establishing clear delivery timelines and milestones.

Lead Business Analyst

RANDEMRETAIL
04.2023 - 11.2024
  • Led cross-functional teams to successfully execute complex projects within scope and timeline constraints.
  • Coordinated with Technology teams to design and implement custom features tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
  • Contributed to the establishment of standard operating procedures for business analysis processes, resulting in more effective and efficient project delivery.
  • Increased team productivity through effective communication, collaboration, and resource management strategies.
  • Implemented process improvements that resulted in significant time savings for various departments across the organization.
  • Enhanced project efficiency by streamlining business processes and implementing best practices.
  • Conducted training sessions for end-users on new software features, increasing overall user adoption rates and improving system utilization.
  • Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
  • Mentored junior analysts, providing guidance on best practices, technical skills development, and career growth opportunities.
  • Assisted in change management initiatives by providing clear guidance on process transitions while ensuring minimal disruption to daily operations.
  • Collaborated with stakeholders to identify business needs and data sources.

Business Analyst

RANDEMRETAIL
10.2022 - 04.2023
  • Leads the Business Analyst team through training and providing standard processes and procedures when handling projects and stakeholders
  • Communicates, Translates, and simplify business requirements to ensure buy-in from stakeholders
  • Revamped implementation tool to ensure proper turnaround of events when dealing with new projects and clients
  • Consults with Project Implementation Team and personnel to identify, define and document business needs, objectives and goals, current operational procedures and levels of the systems access
  • Improves systems by studying current practices and trends and suggesting further modifications and enhancements based on factual documents conceived during and after the system implementation
  • Works with training team to document training manuals, system scenarios and identify roles impacted to help develop a change management training plan
  • Monitors, controls, tracks and fully documents change for functional and business specifications by writing detailed procedures for permanent records and for the purpose of training
  • Conducts product demonstration to customers and functional knowledge training within the team
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

Associate Business Analyst

Navitaire Philippines, Inc.
06.2021 - 10.2022
  • Analyze business/user requirements for the development of new or improvement of existing software solutions
  • Collaborate with relevant divisions and departments to identify interactions with other Navitaire applications and ensure functional compatibility
  • Provide input to QA teams to secure product quality and ensure the appropriate testing strategy is applied
  • Ensure production integrity by investigating, validating, and prioritizing reported incidents
  • Maximize the agile team outcome: translate requirements into epics and/or user stories, prioritize them and validate their delivery

Education

Master in Information Systems -

Asia Pacific College
01.2021

Bachelor of Science - Information Systems

De La Salle-College of Saint Benilde
01.2016

Skills

  • Agile, Flexible and Adaptable
  • Project Management, Strategic Management and Stakeholder Management
  • Programming: Java, PHP, VB, C#, C
  • Acknowledges constructive criticisms
  • Good sense of leadership and a team player
  • Speaks and understands English language proficiently
  • User acceptance testing
  • Business analysis and Requirements gathering
  • Continuous deliver and Product roadmap

Certification

  • PMP - Project Management Professional
  • ITIL Certified
  • CCNA Security
  • CCNA Routing and Switching

Timeline

Product Delivery Manager

RANDEMRETAIL
11.2024 - Current

Lead Business Analyst

RANDEMRETAIL
04.2023 - 11.2024

Business Analyst

RANDEMRETAIL
10.2022 - 04.2023

Associate Business Analyst

Navitaire Philippines, Inc.
06.2021 - 10.2022

Bachelor of Science - Information Systems

De La Salle-College of Saint Benilde

Master in Information Systems -

Asia Pacific College

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Mikaela Ricci Lim