Mikaela Reign Catarroja
Freelancer
Tayabas
Summary
- To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Cashier Team Lead
HELLO HALO
Mauban
11.2021 - 03.2023
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Increased customer loyalty and retention.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Customer Service Agent
Ms. Jessa Caraig
General Luna, Quezon
10.2021 - 10.2022
- Facilitated communications through management of inbound and outbound customer calls.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Middler - Public Administration And Services
Polytechnic University of The Philippines
Mulanay, Quezon 08.2020 - 11.2021
Skills
Customer Services
Additional Information
Works with chatrooms as part time
Timeline
Cashier Team Lead
HELLO HALO
11.2021 - 03.2023
Customer Service Agent
Ms. Jessa Caraig
10.2021 - 10.2022
Middler - Public Administration And Services
Polytechnic University of The Philippines
08.2020 - 11.2021