Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
REFERENCES
Timeline
Generic

Mikaela Untalan

Taguig, Metro Manila

Summary

Dynamic and results-driven Executive Support Leader with over 5 years of experience supporting C-level executives and senior leadership and client-facing bankers in high-growth, global organizations. Proven ability to lead and develop high-performing administrative and logistics teams, optimize operational workflows, and deliver strategic support in fast-paced environments. Adept in managing executive schedules, travel, vendor negotiations, cross-functional coordination, and finance-related processing with discretion, accuracy, and urgency. Committed to fostering continuous improvement, team excellence, and exceptional stakeholder experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Assistant Supervisor – APAC & EMEA

JPMorgan Chase Bank, N.A.
09.2024 - Current
  • Provide high-level executive support to senior leaders and bankers across APAC and EMEA, managing complex international schedules, correspondence, and sensitive documentation.
  • Lead cross-regional coordination of travel, meetings, and logistics, ensuring seamless executive experiences and timely expense reconciliation.
  • Implement administrative best practices and participate in continuous improvement initiatives, driving enhancements in process efficiency and team collaboration.
  • Serve as a key liaison between stakeholders, and support teams across Europe, India, and the Philippines.
  • Mentor junior assistants to strengthen administrative operations and service quality and lead internal initiatives within the teams.

Senior Executive Assistant – North America

JPMorgan Chase Bank, N.A.
12.2022 - 09.2024
  • Managed the day-to-day operations and executive calendars of over 30 client-facing bankers in the Government, Healthcare, Life Sciences and Middle Market sectors.
  • Oversaw end-to-end logistics and scheduling, including global travel planning, meeting coordination, access management, and internal events.
  • Trained new hires on core operational procedures (Concur, compliance, sponsorships, event management, etc.).
  • Drove high standards of professionalism and discretion in all interactions with internal and external stakeholders.

Lead Project Coordinator

Gemini Projects
10.2022 - 12.2022
  • Managed end-to-end project timelines and deliverables, ensuring seamless execution aligned with client objectives and deadlines.
  • Oversaw project timelines, led content development, and coordinated publication materials to align with strategic marketing goals.

Operations Manager

Angel Capitalist
06.2022 - 08.2022
  • Drove strategic growth, campaign execution and stakeholder partnerships to scale operational outreach
  • Managed cross-functional recruitment and built agile, distributed teams to support operational launches
  • Led outreach programs and internal process mapping to drive measurable efficiency improvements.

Corporate‬‭ Secretary‬ ‭

Apollo Bar & Events Group, Inc. | Tuscany G and C Corp.
11.2020 - 07.2022
  • Structured administrative systems, managed company assets and supported C-level decision-making through budget tracking and reporting.
  • Facilitated logistics, hiring, and vendor negotiations for entertainment and trading business operations and event logistics.
  • Drafted and executed contracts, corporate memos, and government filings.

Executive Assistant to the CEO

Willard Crozier
06.2019 - 07.2022
  • Delivered holistic professional and personal support to the CEO, including international travel coordination, scheduling, contract execution, and property management.
  • Held‬‭ special‬‭ power‬‭ of‬‭ attorney‬‭ on‬‭ behalf‬‭ of‬‭ the‬‭ CEO,‬‭ managing‬‭ complex‬ personal‬‭ and‬‭ business‬‭ documents,‬‭ drafting‬‭ and‬‭ signing‬‭ contracts,‬‭ and‬ handling‬‭ banking‬‭ transactions.
  • ‬Handled high-value purchases, acting under special power of attorney.
  • Liaised with business partners and government offices to maintain corporate and legal compliance on behalf of the CEO.
  • Managed key administrative workflows and correspondence across business interests.
  • ‭ Managed‬‭ the‬‭ CEO’s‬‭ personal‬‭ properties,‬‭ including‬‭ houses,‬ condominiums,‬‭ vehicles,‬‭ and‬‭ other‬‭ assets.‬
  • Processed‬‭ visas,‬‭ identification‬‭ cards,‬‭ and‬‭ local‬‭ bank‬‭ accounts‬‭ to‬‭ establish‬ and‬‭ maintain‬‭ the‬‭ CEO’s‬‭ residency‬‭ and‬‭ financial‬‭ profile‬‭ in‬‭ the‬ Philippines.‬
  • Audited‬‭ and‬‭ tracked‬‭ key‬‭ financial‬‭ reports‬‭ for‬‭ the‬‭ CEO,‬‭ including‬‭ sales,‬ profits,‬‭ dividends,‬‭ expenses,‬‭ and‬‭ reimbursements.‬

Accounting/Admin Assistant

Ark One Solutions, Inc.
10.2018 - 04.2019
  • Handled financial reconciliation, compliance tracking, and administrative support for leadership.
  • Supported invoice processing and maintained accurate documentation across payables and receivables.

Education

Business Accountancy

Pamantasan Ng Cabuyao
Laguna
03-2019

Skills

  • Executive & Personal Assistance
  • Team Leadership & Mentorship
  • Executive Travel Management
  • Vendor Relations & Negotiations
  • Calendar & Meeting Coordination
  • Cross-Functional Collaboration
  • Expense Processing & Compliance
  • Event & Logistics Planning
  • Process Improvement & Systems Development
  • High-Trust Stakeholder Engagement

Accomplishments

  • Featured in JPMorgan Chase Global Mobility Spotlight 2025
    Recognized by the Global Mobility Team representing the Philippine Corporate Center, showcasing administrative excellence and contributions to the firm's operational effectiveness.
  • Delegate, Administrative Uplift Conference 2025 | JPMorgan Chase
    Selected as a delegate for the “Administrative Uplift” training conference, a prestigious career development event aimed at advancing the skills and strategic roles of administrative professionals across the Philippine Corporate Center.

Certification

  • Advanced Prompt Engineering Techniques – LinkedIn Learning (2025)
  • Career Essentials in Generative AI – Microsoft and LinkedIn Learning (2025)
  • Professional Networking and Influence – LinkedIn Learning (2025)
  • Managing Your Boss | Harvard ManageMentor (2023)
  • Presentation Skills | Harvard ManageMentor (2023)
  • Foundations of Project Management | Coursera (2022)
  • Operations Management | Business Coach (2021)
  • Creative Thinking for Leaders | Business Coach (2021)
  • Effective Time & Stress Management | Business Coach (2021)
  • Managing Work from Home Employees | Business Coach (2021)
  • Career Service Professional Passer | Civil Service Commission (2019)

REFERENCES

Willard Crozier

Real Estate Syndicator | Investor | Entrepreneur | Philanthropist | CEO

Dallas, Texas & Philippines

0906 270 2318

Timeline

Senior Assistant Supervisor – APAC & EMEA

JPMorgan Chase Bank, N.A.
09.2024 - Current

Senior Executive Assistant – North America

JPMorgan Chase Bank, N.A.
12.2022 - 09.2024

Lead Project Coordinator

Gemini Projects
10.2022 - 12.2022

Operations Manager

Angel Capitalist
06.2022 - 08.2022

Corporate‬‭ Secretary‬ ‭

Apollo Bar & Events Group, Inc. | Tuscany G and C Corp.
11.2020 - 07.2022

Executive Assistant to the CEO

Willard Crozier
06.2019 - 07.2022

Accounting/Admin Assistant

Ark One Solutions, Inc.
10.2018 - 04.2019

Business Accountancy

Pamantasan Ng Cabuyao
Mikaela Untalan