MIHAINA A. VALENCIA
Bacoor
Summary
Seeking valuable experience and exposure in the computer and customer service industry. Driven to enhance knowledge and skills to propel chosen career path forward. Aim to acquire comprehensive understanding of industry practices and develop strong foundation for future endeavors.
Overview
11
11
years of professional experience
Work History
DROPSHIPPING || Part time
FullExtend
04.2021 - Current
- - Manage multiple websites to respond to customer/ potential customer inquiries regarding the products via email
- - Process orders, re-shipments from the website
- - Update tracking details in Wordpress
- - Communicate with suppliers
- - Facilitate production, sales, inventory via google excel files
SOURCING
MusoAI
01.2021 - 05.2023
- Source credits of the artist from a link provided by the leads, user, artist and compile them in a credits table so the other team can be able to double check it and have the credits added to the MUSO application wherein it provides the leads the analytics of stream from the music they created wherein it shows as well the total streams from different music platform
AUDIO/ SUBTITLE TRANSCRIBER/EVALUATOR/MODERATOR
Bunch
09.2021 - 12.2021
- Transcribe audio files from TikTok videos
- We transcribe US TikTok videos and Australian TikTok audios using TCS tool and track them using Google Excel file, as an evaluator as well, we check the transcriptions of the moderators and make sure that all the words, punctuation marks are correct
E-commerce Virtual Assistant
Piu Fashion
01.2019 - 09.2021
- Provide assistance to customers who ordered on our website
- We answer inquiries of customers about their orders
- Assist with order changes, inform customers if the product is out of stock, process new orders, add items, deleting items, updating customer’s details, process refunds etc
Lead Technical E-commerce
Chambers Worldwide
08.2019 - 11.2019
- Supervise Instagram accounts, reply to direct messages, paste comments on instagram pages, reply to customer service emails, Train new hires
Customer Care Support
TELETECH
02.2014 - 12.2017
- Company Overview: T-Mobile
- Serve as support with every customers who are having issues with their account mostly dealing with their bills, do some basic troubleshooting steps on their phones, provide information about promotions that the business offers
- We make sure to provide in the resolution of day-to-day issue of each of our customers
- We also attract potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- T-Mobile
Education
Bachelor of Science - Information Technology
STI COLLEGE BACOOR
Bacoor, Cavite City01.2012
INFORMATION TECHNOLOGY -
STI COLLEGE FAIRVIEW
Quezon City, Fairview01.2010
High School Diploma -
NEW ERA UNIVERSITY
Quezon City, Commonwealth01.2008
Skills
- Computer Programming
- Web Programming
- Document Analyst
- Proficient in MS Office – Word
- Proficient in MS Office – Power Point
- Proficient in MS Office – Excel
Training
TPET Training, Stream Global Services
Majoraccomplishments
Awarded as a top agent for 2016 for hitting way above all the metrics provided by the clients.
Timeline
AUDIO/ SUBTITLE TRANSCRIBER/EVALUATOR/MODERATOR
Bunch
09.2021 - 12.2021
DROPSHIPPING || Part time
FullExtend
04.2021 - Current
SOURCING
MusoAI
01.2021 - 05.2023
Lead Technical E-commerce
Chambers Worldwide
08.2019 - 11.2019
E-commerce Virtual Assistant
Piu Fashion
01.2019 - 09.2021
Customer Care Support
TELETECH
02.2014 - 12.2017
Bachelor of Science - Information Technology
STI COLLEGE BACOOR
INFORMATION TECHNOLOGY -
STI COLLEGE FAIRVIEW
High School Diploma -
NEW ERA UNIVERSITY
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