Miguelo Gioriel P. Montero
Pasay City
Summary
Detail-oriented and adaptable Virtual Assistant with 4+ years of experience supporting U.S.-based businesses, healthcare practices, and real estate professionals. Skilled in administrative support, scheduling, client communication, and account receivables management. Strong background in healthcare as a licensed Physical Therapist, combined with experience in customer support and cold calling, ensures excellent problem-solving, multitasking, and client relations. Highly motivated, tech-savvy, and reliable in delivering efficient and accurate results with minimal supervision.
Overview
14
14
years of professional experience
Work History
Account's Receivable Manager
Therapy Resources Inc.
11.2021 - Current
- Responsibilities
- Call and text patients and remind them of their scheduled therapy appointment schedule. This includes modifying the schedule for each therapist to ensure maximum efficiency.
- Handle the clinic’s account receivables by tracking down unpaid therapy visits and doing the necessary actions to collect the unpaid fees either by coordinating with the billing department or making contact with different insurance companies
- Do other administrative works such as filling documents and working on the requirements necessary with the government offices.
Sports Physiotherapist
Basilan Basketball Team
08.2018 - Current
- Responsibilities
- Prevent musculoskeletal injuries by conducting stretching and strengthening exercises to players
- Rehabilitate musculoskeletal injuries of players acquired during practice and games
Appointment Setter
SHB Solutions
03.2024 - 06.2024
- Responsibilities
- Real Estate cold calling possible leads and determine if the owner is selling their property in Missouri
- Get valuable information like determining the asking price of the owner, reason for selling, and current conditions of the property.
- Setting appointments for property walk through and coordinating this to the Realtor.
Customer and Technical Support Representative
TaskUs – Shopify and Compass
05.2020 - 10.2021
- Responsibilities
- Assist real estate agents via phone or email in regards to technical concerns such as account login and updating their online accounts.
- Customer Support for merchants and their online stores concerns via phone and chat.
Physiotherapist
Our Lady of Lourdes Hospital
03.2018 - 08.2018
- Responsibilities
- Provide physical therapy to both walk in and confined patients with the use of different modalities and exercises.
Collection Specialist / Trainer
Microtel Global Solutions
08.2013 - 09.2017
- Responsibilities
- Negotiate claim settlements and recommend litigation when settlement cannot be negotiated
Technical Support representative
Sutherland Global Services
06.2011 - 04.2012
- Responsibilities
- Troubleshoot technical problems regarding AT&T telephone, internet and cable services
- Deliver prepared sales scripts to persuade potential customers to purchase a product or upgrade services
Education
Bachelor of Science - Physical Therapy
Pamantasan Ng Lungsod Ng Maynila
Manila03.2013
Skills
- Proficient in conveying ideas clearly and concisely
- Strong work ethic and task completion
- Proactive team member
- Financial record management
- Accounts receivable
- Financial reporting
- AR reporting
- Aging balance management
Languages
English
Bilingual or Proficient (C2)
Timeline
Appointment Setter
SHB Solutions
03.2024 - 06.2024
Account's Receivable Manager
Therapy Resources Inc.
11.2021 - Current
Customer and Technical Support Representative
TaskUs – Shopify and Compass
05.2020 - 10.2021
Sports Physiotherapist
Basilan Basketball Team
08.2018 - Current
Physiotherapist
Our Lady of Lourdes Hospital
03.2018 - 08.2018
Collection Specialist / Trainer
Microtel Global Solutions
08.2013 - 09.2017
Technical Support representative
Sutherland Global Services
06.2011 - 04.2012
Bachelor of Science - Physical Therapy
Pamantasan Ng Lungsod Ng Maynila
References
Anna Katrina, Villegas, asvillegas@piralto.com, annakatrina.villegas@gmail.com, 0917-813-1247, Piralto - Operations Manager, Previous Supervisor in Microtel Global Solutions
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