Motivated and personable aspiring cabin crew member with a strong foundation in customer service, communication, and problem-solving. Adept at working in diverse, fast-paced environments, with a proven ability to remain calm and efficient under pressure. Brings natural empathy, teamwork, and cultural sensitivity to every interaction, ensuring each passenger feels safe, heard, and cared for. Passionate about delivering memorable experiences while upholding the highest safety standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Financial Risk Specialist
ING Hubs Philippines
10.2024 - Current
Maximised claims by actively listening and asking relevant questions.
Guaranteed financial activities adhered to company policy and legislation.
Monitored regulatory changes and ensured adherence to all relevant financial risk regulations and standards.
Analyst
ING Hubs Philippines
04.2023 - 10.2024
Ensured application accuracy by thoroughly verifying and documenting customer information for Belgium-based clients and minors.
Handled the processing of online account(s) opening for adult and minor private individuals through ING Belgium's official website.
Executed the entire end-to-end process for online retail account openings for new and existing customers, with a specific focus on private individual adults residing in Belgium.
Demonstrated expertise in handling credit card applications for Belgium clients as part of cross-training to the BE Credit Cards team.
BE Payments Opening for Adults and Minors
Operations Associate
ING Business Shared Services B.V. Branch
05.2022 - 04.2023
Developed proficiency in assessing the eligibility of retail customers in the Netherlands by reviewing and validating their loan contracts, bank statements, and loan statements for potential compensation.
Demonstrated proficiency in effectively resolving bulk exceptions on ultimate beneficiary owners maintained within different ING internal systems through cross-skilling in KYC Data Remediation for retail customers based in the Netherlands.
Spearheaded monitoring of team performance accuracy through effective implementation of quality checks
Enhanced competence in investigating customer accounts, enabling efficient Funds Transfer, accurate analysis of Post Transactions and meticulous verification of customer profiles for Account Closure while working with the Customer Care team at ING Philippines Digital Bank
Maintained a track record of surpassing productivity and accuracy targets during the exit of the digital bank in the Philippines.
Loans Compensation
KYC Data Remediation
Flexible Workforce for ING Philippines Digital Bank
Education
Bachelor of Science - Applied Economics Major in Financial Economics
De La Salle University
01.2022
Skills
Customer Service
Attention to detail
Teamwork and collaboration
Analytical Skills
Problem-Solving
Visual & Written Communication
Good Management
Strategic Planning
Microsoft Office
Fast Learner
Presentation Skills
Certification
Febelfin Certification
Customer Service Mastery: Delight Every Customer
Productivity and Time Management for the Overwhelmed
Root Cause Analysis
Problem Solving: the Complete Guide
Additional Information
Height: 1.70M
Weight: 78kg
Languages
English
Bilingual or Proficient (C2)
Timeline
Financial Risk Specialist
ING Hubs Philippines
10.2024 - Current
Analyst
ING Hubs Philippines
04.2023 - 10.2024
Operations Associate
ING Business Shared Services B.V. Branch
05.2022 - 04.2023
Bachelor of Science - Applied Economics Major in Financial Economics
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
Financial Crime Risk Specialist Africa and Middle East - High Risk Clients at Standard Chartered Bank, UAEFinancial Crime Risk Specialist Africa and Middle East - High Risk Clients at Standard Chartered Bank, UAE