Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
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Miguel Lorenzo IGNACIO

Miguel Lorenzo IGNACIO

Quezon City

Summary

Motivated and personable aspiring cabin crew member with a strong foundation in customer service, communication, and problem-solving. Adept at working in diverse, fast-paced environments, with a proven ability to remain calm and efficient under pressure. Brings natural empathy, teamwork, and cultural sensitivity to every interaction, ensuring each passenger feels safe, heard, and cared for. Passionate about delivering memorable experiences while upholding the highest safety standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Financial Risk Specialist

ING Hubs Philippines
10.2024 - Current
  • Maximised claims by actively listening and asking relevant questions.
  • Guaranteed financial activities adhered to company policy and legislation.
  • Monitored regulatory changes and ensured adherence to all relevant financial risk regulations and standards.

Analyst

ING Hubs Philippines
04.2023 - 10.2024
  • Ensured application accuracy by thoroughly verifying and documenting customer information for Belgium-based clients and minors.
  • Handled the processing of online account(s) opening for adult and minor private individuals through ING Belgium's official website.
  • Executed the entire end-to-end process for online retail account openings for new and existing customers, with a specific focus on private individual adults residing in Belgium.
  • Demonstrated expertise in handling credit card applications for Belgium clients as part of cross-training to the BE Credit Cards team.
  • BE Payments Opening for Adults and Minors

Operations Associate

ING Business Shared Services B.V. Branch
05.2022 - 04.2023
  • Developed proficiency in assessing the eligibility of retail customers in the Netherlands by reviewing and validating their loan contracts, bank statements, and loan statements for potential compensation.
  • Demonstrated proficiency in effectively resolving bulk exceptions on ultimate beneficiary owners maintained within different ING internal systems through cross-skilling in KYC Data Remediation for retail customers based in the Netherlands.
  • Spearheaded monitoring of team performance accuracy through effective implementation of quality checks
  • Enhanced competence in investigating customer accounts, enabling efficient Funds Transfer, accurate analysis of Post Transactions and meticulous verification of customer profiles for Account Closure while working with the Customer Care team at ING Philippines Digital Bank
  • Maintained a track record of surpassing productivity and accuracy targets during the exit of the digital bank in the Philippines.
  • Loans Compensation
  • KYC Data Remediation
  • Flexible Workforce for ING Philippines Digital Bank

Education

Bachelor of Science - Applied Economics Major in Financial Economics

De La Salle University
01.2022

Skills

  • Customer Service
  • Attention to detail
  • Teamwork and collaboration
  • Analytical Skills
  • Problem-Solving
  • Visual & Written Communication
  • Good Management
  • Strategic Planning
  • Microsoft Office
  • Fast Learner
  • Presentation Skills

Certification

  • Febelfin Certification
  • Customer Service Mastery: Delight Every Customer
  • Productivity and Time Management for the Overwhelmed
  • Root Cause Analysis
  • Problem Solving: the Complete Guide

Additional Information

Height: 1.70M

Weight: 78kg

Languages

English
Bilingual or Proficient (C2)

Timeline

Financial Risk Specialist

ING Hubs Philippines
10.2024 - Current

Analyst

ING Hubs Philippines
04.2023 - 10.2024

Operations Associate

ING Business Shared Services B.V. Branch
05.2022 - 04.2023

Bachelor of Science - Applied Economics Major in Financial Economics

De La Salle University

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Miguel Lorenzo IGNACIO