MIGUELITO LOJARIO JR.
Jalajala, Province Of Rizal
Summary
Dynamic Customer Service Representative with proven expertise at Alorica, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty through empathetic conflict resolution and efficient handling of escalated calls. Proficient in data entry and committed to delivering exceptional user experiences, fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alorica
12.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Stream Global Services Inc.
05.2014 - 05.2015
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - BUSINESS MARKETING
RIZAL TECHNOLOGICAL UNIVERSITY
Mandaluyong City, Metro Manila, Philippines04-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Administrative support
Timeline
Customer Service Representative
Alorica
12.2015 - Current
Customer Service Representative
Stream Global Services Inc.
05.2014 - 05.2015
Bachelor of Science - BUSINESS MARKETING
RIZAL TECHNOLOGICAL UNIVERSITY
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