Miguel Angelo KARUNUNGAN
Pasay City
Summary
Motivated professional seeking a long-term career in a dynamic and growth-oriented environment. Eager to apply my skills and experience while continuously developing new competencies that align with business needs. Dedicated to contributing to team success through strong problem-solving, communication, and multitasking abilities. Open to opportunities that foster both personal and professional growth.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service
Concentrix
08.2024 - 02.2025
Customer Service Professional with experience in retail support, specializing in customer interactions through phone, chat, and email. Adept at handling inquiries, resolving issues efficiently, and ensuring a seamless customer experience. Skilled in managing both voice and chat accounts, providing prompt and effective assistance to enhance customer satisfaction and loyalty.
Customer Service Representative
Green Seat's Marketing BPO Inc.
06.2023 - 01.2024
Professional Summary Core Skills Experience
Customer Service Team Manager with expertise in financial dispute resolution. Skilled in team leadership, document preparation, and customer communication to facilitate fund recovery for fraud victims.
- Team Leadership & Performance Management
- Dispute Resolution & Chargebacks
- Document Preparation & Compliance
- Email & Phone Communication
Customer Service Team Manager Green Seats Marketing BPO Inc.
- Lead and support agents in handling fraud-related customer disputes.
- Prepare documents for bank submissions to recover funds.
- Communicate with customers via email and phone to ensure smooth dispute resolution.
Social Media Marketer
Zapport Services Inc
01.2018 - 01.2020
- Enhance brand awareness and drive lead generation through strategic digital marketing initiatives.
- Develop, manage, and optimize content across digital platforms to maximize engagement.
- Oversee social interactions and campaigns, ensuring consistent brand messaging and audience growth.
- Analyze performance metrics to refine strategies and improve digital presence.
Education
Bachelor of Science - Office Administration
METRO BUSINESS COLLEGE
08.2021 - 01.2024
Accounting/ABM - undefined
APEC SCHOOLS
01.2020 - 07.2022
Skills
Customer Service & Support – Resolving inquiries, handling disputes, and ensuring customer satisfaction
Team & Agent Management – Leading, coaching, and monitoring agent performance
Microsoft Office Suite – Proficient in Word, Excel, PowerPoint, and Outlook
Digital Content Creation – Designing and editing photos/videos for marketing and communication
Social Media & Digital Engagement – Managing interactions and campaigns to boost brand presence
Multitasking & Time Management – Handling multiple priorities efficiently in fast-paced environments
Communication & Problem-Solving – Strong verbal/written skills for customer and internal coordination
CRM & Ticketing Systems – Experience with customer relationship management tools
Watching, Playing, Building, Collecting
I have a passion for creativity and discovery, which is why I love reading, watching films, collecting Pop Mart figures, and building PCs. Reading and movies immerse me in new worlds and perspectives, while collecting Pop Mart items brings me joy through art and design. Building PCs fuels my curiosity and problem-solving skills, allowing me to create and optimize technology to fit my needs. These hobbies reflect my appreciation for both storytelling and hands-on creativity.
Timeline
Customer Service
Concentrix
08.2024 - 02.2025
Customer Service Representative
Green Seat's Marketing BPO Inc.
06.2023 - 01.2024
Bachelor of Science - Office Administration
METRO BUSINESS COLLEGE
08.2021 - 01.2024
Accounting/ABM - undefined
APEC SCHOOLS
01.2020 - 07.2022
Social Media Marketer
Zapport Services Inc
01.2018 - 01.2020