Miguel Angelo KARUNUNGAN

Customer Service Professional with experience in retail support, specializing in customer interactions through phone, chat, and email. Adept at handling inquiries, resolving issues efficiently, and ensuring a seamless customer experience. Skilled in managing both voice and chat accounts, providing prompt and effective assistance to enhance customer satisfaction and loyalty.

Professional Summary Core Skills Experience

Customer Service Team Manager with expertise in financial dispute resolution. Skilled in team leadership, document preparation, and customer communication to facilitate fund recovery for fraud victims.

• Team Leadership & Performance Management
• Dispute Resolution & Chargebacks
• Document Preparation & Compliance
• Email & Phone Communication

Customer Service Team Manager Green Seats Marketing BPO Inc.

• Lead and support agents in handling fraud-related customer disputes.
• Prepare documents for bank submissions to recover funds.
• Communicate with customers via email and phone to ensure smooth dispute resolution.

• Enhance brand awareness and drive lead generation through strategic digital marketing initiatives.
• Develop, manage, and optimize content across digital platforms to maximize engagement.
• Oversee social interactions and campaigns, ensuring consistent brand messaging and audience growth.
• Analyze performance metrics to refine strategies and improve digital presence.