Miguel Alfonso Reyes
Sales Executive
Pasig, Metro Manila
Summary
To be employed and grow in a company where I can apply and build my competencies, deliver expected results, and contribute to the achievement of its vision.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
On Premise Sales Executive
Pernod Ricard Philippines
03.2019 - Current
- Responsible for building and profitably growing the business in line with the organization's sales and distribution strategy by identifying the opportunities and maintaining relationship with business partners for smooth execution in the marketplace.
- Train customer employees on our brands to build product knowledge.
- Visit the customers following the service norm defined for the territory.
Duty Manager - Grand Hyatt Manila
04.2017 - 03.2019
- Ensures that the highest level of efficiency and guest satisfaction are achieved while maximizing rooms and other related revenue.
- Assists the Front Office Manager in leading and managing the Front Office Department in delivering exceptional front line service to our guests and colleagues.
- Guarantees all areas are being managed well by the respective team.
- Ensures that everyone is receiving the best possible service, and personally interacting with guests most of the time and responsible in handling their complaints and inquiries in a professional and efficient manner.
Butler Assistant Manager
Resorts World Manila Maxims Hotel and Casino
12.2013 - 03.2017
- Responsible for overseeing the daily operations of the hotel, ensuring efficient management, and providing strategic direction.
- In charge of supervising staff and handling VIP Clients.
Butler Supervisor
Resorts World Manila Maxims Hotel and Casino
02.2011 - 12.2013
- Motivates, coaches and mentors the Butlers to strive for exceptional handcrafted guest/customer services .
- Ensures staff are creative, intuitive, detail-oriented and attentive in anticipating needs of VIP guests/customers and responding calmly to any challenging situation.
Butler
Pioneer Resorts World Manila Maxims Hotel and Casino
06.2009 - 02.2011
- Responsible in greeting guests and acquainting with the hotel's amenities.
- Anticipating guests' needs and solving their problems. Researching dining and entertainment recommendations and making reservations.
- Providing directions and information about local points of interest.
Education
BS- Hotel & Restaurant And Institution Management -
De La Salle – College of Saint Benilde
Manila 05.2005 - 03.2008
BA-International Studies Major in American Studies -
De La Salle University – Manila
Manila 05.2003 - 03.2005
Skills
Multitasking
Team Collaboration
Staff Discipline
Problem-Solving
Customer Service
Service Management
Multitasking
Training
- Basic Occupational Safety and Health, Tamkene Philippines Inc., Unit 27-O Burgundy Corporate Tower, Makati City, 2018
- EDSA Shangri-La Hotel, 1 Garden Way Ortigas Center, Mandaluyong City, Metro Manila, 2007
Timeline
On Premise Sales Executive
Pernod Ricard Philippines
03.2019 - Current
Duty Manager - Grand Hyatt Manila
04.2017 - 03.2019
Butler Assistant Manager
Resorts World Manila Maxims Hotel and Casino
12.2013 - 03.2017
Butler Supervisor
Resorts World Manila Maxims Hotel and Casino
02.2011 - 12.2013
Butler
Pioneer Resorts World Manila Maxims Hotel and Casino
06.2009 - 02.2011
BS- Hotel & Restaurant And Institution Management -
De La Salle – College of Saint Benilde
05.2005 - 03.2008
BA-International Studies Major in American Studies -
De La Salle University – Manila
05.2003 - 03.2005