Miguel Mandreza IV

• Managed high call volume with exceptional professionalism and efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• After months, promoted in E-Commerce job, collaborated closely with eCommerce team to ensure consistent product representation across online platforms and brick-and-mortar stores.
• Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.

I've been a customer representative for seven months at Concentrix Megamall. It is an international non-voice account where we handle customers' concerns and queries about their tickets for specific events and concerts. Though we only communicate through email with the customers, I enhanced my communication skills here and learned to become more patient in handling customers' concerns, especially when they are so upset and disappointed. You really need to widen your understanding and listening skills.

I've been a service crew at McDonald's SM Taytay, where I experienced serving different customers with different personalities. As a service crew, l often served with a wide smile on my face to spread happiness within the area and politely obey customers' concerns and requests. Later on, I was promoted to become a member of the store's marketing team. We handled parties and marketing strategies to bring in additional income for the store.