Miguel Domasian
Manila,Philippines
Summary
Proactive HVAC Service Coordinator & Estimating Assistant with hands-on experience qualifying inbound service and replacement leads, gathering technical job details, and coordinating site visits. Experienced in managing schedule routing in Housecall Pro (HCP), securing building management access requirements (COIs/licenses), and handling client communications. Skilled at bridging the gap between field technicians, dispatch, and customers to ensure accurate project scoping and high conversion rates.
Overview
1
1
Language
6
6
years of professional experience
Work History
HVAC Service Coordinator & Estimating Assistant
Aura America HVAC
FLORIDA
11.2025 - 07.2026
- Managed smooth operations and communicated timely updates to coordinate administrative activities.
- Monitored email correspondence, prioritising urgent messages to maintain effective communication channels.
- Responded to service and information requests via mail, email, telephone, and in-person, ensuring timely assistance to clients.
- Coordinated team deadlines and progress to ensure project delivery met established timelines.
- Communicated with clients about project expectations and goals to deliver satisfying outcomes.
- Managed supplier contracts, negotiated terms, and monitored performance to optimise service delivery.
- Negotiated with vendors to secure competitive prices for goods and services, contributing to budget efficiency.
- Oversaw supply purchases, management, and tracking against budgetary requirements to maintain financial compliance.
B2B Sales Consultant
REMOTE EMPLOYEE PHILS.
05.2024 - 11.2025
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
- Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts.
- Conducted market research to identify new business opportunities and potential clients.
- Resolved customer issues promptly, maintaining a high level of customer satisfaction and retention.
- Achieved and consistently exceeded monthly and quarterly sales targets.
Collections Supervisor
SUTHERLANDGLOBALSERVICES
11.2021 - 01.2024
- Reported on collection activities and performance, providing insights for strategic decision-making.
- Managed communication with debtors through letters, emails, and phone calls to negotiate repayment plans.
- Achieved debt collection targets in line with agreed deadlines.
- Analysed debtor accounts, identifying high-risk cases for prioritised collection efforts.
- Negotiated repayment plans with delinquent account holders to facilitate timely debt recovery.
Customer Service Manager
IQOR PHILIPPINES
09.2020 - 11.2021
- Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.
Education
Certificate of Higher Education - HUMANITIES IN SOCIAL SCIENCE
BULACAN STATE UNIVERSITY
PHILIPPINES01-2019
Skills
- Customer relationship management
- Project management
- Vendor negotiation
- Supply chain coordination
Languages
English
Beginner
A1
Timeline
HVAC Service Coordinator & Estimating Assistant
Aura America HVAC
11.2025 - 07.2026
B2B Sales Consultant
REMOTE EMPLOYEE PHILS.
05.2024 - 11.2025
Collections Supervisor
SUTHERLANDGLOBALSERVICES
11.2021 - 01.2024
Customer Service Manager
IQOR PHILIPPINES
09.2020 - 11.2021
Certificate of Higher Education - HUMANITIES IN SOCIAL SCIENCE
BULACAN STATE UNIVERSITY