Summary
Overview
Work History
Education
Skills
Additional Information
Software
Interests
Music, Writing and Movies
Timeline
Generic
Mikaela Grace Andaya

Mikaela Grace Andaya

Virtual Assistant
Valenzuela, Metro Manila

Summary

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.

Overview

2
2
years of professional experience

Work History

Subject Matter Expert

Sitel / Foundever
11.2022 - 12.2023
  • Evaluated existing resources and developed new strategies to maximize effectiveness in addressing identified gaps.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
  • Conducted comprehensive assessments of organizational needs, identifying areas for improvement and implementing targeted solutions.
  • Collaborated with cross-functional teams to develop innovative solutions, leading to successful project outcomes.

Call Center Customer Service Agent

Eperformax
08.2021 - 08.2022
  • Achieved higher first-call resolution rates by utilizing strong problem-solving skills to address customer issues promptly.
  • Increased customer retention by offering personalized solutions based on individual needs and preferences.
  • Efficiently managed high call volume, effectively addressing customer inquiries and concerns.
  • Proactively identified potential system or process inefficiencies; proposed feasible improvements for management consideration.

Education

High School Diploma -

University of The East
Caloocan City, Metro Manila, Philippines
04.2001 -

Skills

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Additional Information

I am very willed in finding out solutions and answer by myself and yet taking advantage in asking question when needed.

I believe that it is good asking question cause it will help in the long run to minimize repetition of the same mistake.

Respect and Integrity is a also a big part of who I am to reassure clients that I can finish my work promptly even when no one is looking.

This is all thanks to people who guided me to be a team player and those who trusted me to lead them. In highlighting an interest in improving their communication skills through public speaking and discussions groups thorough my tenure.

Software

Microsoft Excel

Microsoft Powerpoint

Microsoft Word

Microsoft Offices

CRM Navigation

Graphics Desing

Social Media Management

Interests

Self Improvement

Time management techniques

Communication skills development

Personal Productivity methods

Music, Writing and Movies

To summarize all these hobbies of mine is a form of art and a creative way in expressing emotions.

Majority of the time I work well with music in the background or while listening to music.

Same goes in writing and movies, it is my way in releasing stress and be more positive to handle the next day.

Timeline

Subject Matter Expert

Sitel / Foundever
11.2022 - 12.2023

Call Center Customer Service Agent

Eperformax
08.2021 - 08.2022

High School Diploma -

University of The East
04.2001 -
Mikaela Grace AndayaVirtual Assistant