Mico Oliver Mendoza
Account Manager
Bocaue
Summary
Experienced Account Manager and Team Leader with over a decade of success in customer service, sales, and operations. Known for building high-performing teams, driving client satisfaction, and delivering results through strategic planning and people-first leadership.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work History
Account Manager
Styrotech Food Packaging Corporation
11.2024 - Current
- Build and maintain strong client relationships
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Officer in Charge
Dito Telecommunity, Corp.
09.2021 - 09.2024
- Identify potential sales lead
- Negotiate contract terms with clients
- Start of Day and End of Process of store
- Inventory and cashiering Tasks
- Manages Sales and aftersales transactions
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
Team Leader
Globe Telecommunications
09.2012 - 08.2021
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Secondary Education -
Lolomboy National High School
Duhat Bocaue Bulacan 01.2002 - 01.2006
Bachelor of Hotel And Restaurant Management -
DR. YANGA’S COLLEGE INC.
Wakas Bocaue Bulacan 01.2008 - 01.2013
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Client relationship management
Client relationship building
Account servicing
Customer relationships
Documentation and reporting
Market forecasting
Sales reporting
Timeline
Account Manager
Styrotech Food Packaging Corporation
11.2024 - Current
Officer in Charge
Dito Telecommunity, Corp.
09.2021 - 09.2024
Team Leader
Globe Telecommunications
09.2012 - 08.2021
Bachelor of Hotel And Restaurant Management -
DR. YANGA’S COLLEGE INC.
01.2008 - 01.2013
Secondary Education -
Lolomboy National High School
01.2002 - 01.2006
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