Summary
Overview
Work History
Education
Skills
Timeline
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Mico Oliver Mendoza

Mico Oliver Mendoza

Account Manager
Bocaue

Summary

Experienced Account Manager and Team Leader with over a decade of success in customer service, sales, and operations. Known for building high-performing teams, driving client satisfaction, and delivering results through strategic planning and people-first leadership.

Overview

13
13
years of professional experience
9
9
years of post-secondary education

Work History

Account Manager

Styrotech Food Packaging Corporation
11.2024 - Current
  • Build and maintain strong client relationships
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.

Officer in Charge

Dito Telecommunity, Corp.
09.2021 - 09.2024
  • Identify potential sales lead
  • Negotiate contract terms with clients
  • Start of Day and End of Process of store
  • Inventory and cashiering Tasks
  • Manages Sales and aftersales transactions
  • Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.

Team Leader

Globe Telecommunications
09.2012 - 08.2021
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Education

Secondary Education -

Lolomboy National High School
Duhat Bocaue Bulacan
01.2002 - 01.2006

Bachelor of Hotel And Restaurant Management -

DR. YANGA’S COLLEGE INC.
Wakas Bocaue Bulacan
01.2008 - 01.2013

Skills

Account management

Teamwork and collaboration

Account development

Customer service

Client relationship management

Client relationship building

Account servicing

Customer relationships

Documentation and reporting

Market forecasting

Sales reporting

Timeline

Account Manager

Styrotech Food Packaging Corporation
11.2024 - Current

Officer in Charge

Dito Telecommunity, Corp.
09.2021 - 09.2024

Team Leader

Globe Telecommunications
09.2012 - 08.2021

Bachelor of Hotel And Restaurant Management -

DR. YANGA’S COLLEGE INC.
01.2008 - 01.2013

Secondary Education -

Lolomboy National High School
01.2002 - 01.2006

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Mico Oliver MendozaAccount Manager