MICKAN BAUTISTA

-Polite and professional Sr Contact Associate successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

-Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

- Knowledgeable and dedicated customer service professional with extensive experience in Telco/ Internet/ Ecommerce/Roadside Assistance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills.
• Understands new concepts easily – Quick learner.
• Ability to handle stress.
• Computer literate.
• Reliable.
• Took customer service/ call center training course.

• Age: 30
• Place of Birth: Malolos, Bulacan
• Father's Name: Ernesto Bautista
• Mother's Name: Maribeth Bautista
• Date of Birth: 12/02/93
• Religion: Catholic

• Ronnie Crisostomo, Jollibee Foods Corporation, Manager, 09057313070
• Gian Carlo Hurtado, Afni Philippines, Operations Manager, +639992295976
• Charmaine Aguilar, Teleperformance, Teammate, +639567698176
• Lenie Panganiban, Afni Philippines, Mentor/SME, +639950719578
• Irish Morales, Afni Philippines, Team Leader, +639474321115
• Clark Jefferson Batac, Afni Philippines, Team Leader, +639999942674