Mick Allen Sanchez
Pasay City
Summary
Dynamic IT professional with hands-on experience at Unison Service Solution, specializing in hardware diagnostics, repairs, and OS deployment. Skilled in troubleshooting and critical thinking, ensuring efficient device preparation and reliable technical support. Proficient in Windows OS maintenance, imaging/cloning, and Active Directory administration, consistently improving operational efficiency and user satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support (Technician)
Unison Service Solution
Pasig City
11.2025 - 12.2025
- Performed laptop LCD replacement, RAM upgrades, and basic hardware diagnostics.
- Conducted cloning and imaging of laptops for deployment using standard company tools.
- Ensured proper device handling, quality checking, and preparation for deployment after repairs.
- Assisted with workstation setup and hardware configuration as needed.
IT Support Intern
Concentrix Corporation
09.2024 - 12.2024
- Assisted in diagnosing and resolving hardware/software issues for internal users.
- Participated in routine maintenance and asset inventory tasks.
- Helped in documenting and monitoring IT support tickets using the internal system.
- Provided hands-on support with PC reimaging and basic system maintenance.
- Collaborated with the support team in troubleshooting and escalating technical issues.
- Observed ticket resolution workflows and contributed to issue diagnosis.
Education
Bachelor of Engineering Technology - Computer Engineering Technology
Technological University of The Philippines
Manila City08-2025
Skills
- Computer hardware and software troubleshooting
- Windows OS installation and maintenance
- PC reimaging and OS deployment
- Microsoft Office Suite proficiency
- Adaptability
- Critical thinking
Certification
Technical Support Fundamentals, Google (via Coursera), 01/01/25
Timeline
Technical Support (Technician)
Unison Service Solution
11.2025 - 12.2025
IT Support Intern
Concentrix Corporation
09.2024 - 12.2024
Bachelor of Engineering Technology - Computer Engineering Technology
Technological University of The Philippines