Summary
Overview
Work History
Education
Skills
Interests
Sports enthusiasts, Billiard Player
Work Availability
Timeline
Hi, I’m

Michellle Balatbat

Branch Manager/Customer Service, Technical Support And Sales Rep/ Bookkeeper
Sta Ana
Michellle Balatbat

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
years of professional experience
4
years of post-secondary education

Work History

Buy Canadian Insulin
Manitoba

Customer Service Representative
05.2022 - 06.2023

Job overview

  • Offered advice and assistance to patients, paying attention to special needs or wants.
  • Updated account information to maintain patients records.
  • Responded to customer requests for medications order, pharmacist consultation and prescription transcription.
  • Provided primary support to internal and external patients.
  • Answered patients and doctors telephone calls promptly to avoid on-hold wait times.
  • Actively listened to patients medical needs, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase patients satisfaction.

Concentrix CVG Philippines
Clark Economic Freeport Zone

Tier 2 Advanced Technical Support Representative
03.2022 - 05.2022

Job overview

  • Supported business development and sales leaders by educating end users on technical systems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Managed equipment upgrades, programming adjustments and billing information for ATT customers.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Developed and implemented preventive maintenance procedures.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored system performance to identify potential issues.
  • Installed and configured operating systems and applications.
  • Tested new software and hardware prior to deployment.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone.

SVNM Corporation
Sta Rosa, Nueva Ecija

Branch Manager/Human Resource Head/Bookkeeper
11.2010 - 10.2018

Job overview

  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
  • Consulted customers to boost product sales and services.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Resolved various issues impacting sales management and business operations.
  • Complied with regulatory guidelines and requirements.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Boosted sales and customer loyalty through incentive programs.
  • Generated financial and operational reports to assist management with business strategy.
  • Implemented service improvements to enhance sales cycle.
  • Forecasted trends and recommended improvements based on financial risk analyses.

Teletech Holdings
City of San Fernando, Pampanga

Customer Service Agent (Technical Support)
02.2008 - 07.2009

Job overview

  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Addressed customer account discrepancies and concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Cyber City Teleservices
Clark Freeport Economic Zone

Sales and Customer Service Representative
04.2004 - 02.2008

Job overview

  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Tracked customer service cases and updated service software with customer information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Created and maintained detailed database to develop promotional sales.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Cross-trained and backed up other customer service managers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and provided backup support for organizational leadership.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Holy Angel University
Angeles City, Pampanga, Philippines

Bachelor of Science from Financial Management And Accounting
06.2000 - 04.2004

University Overview

Skills

Report preparation

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Interests

Music and General Knowledge

Sports enthusiasts, Billiard Player

Sports enthusiasts, Billiard Player

I am a volleyball player in my primary, high school and college days. Also played in inter- town sports.  Learned to play billiards in my childhood and my college classmates are amazed that I'm good with the sport.

Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative
Buy Canadian Insulin
05.2022 - 06.2023
Tier 2 Advanced Technical Support Representative
Concentrix CVG Philippines
03.2022 - 05.2022
Branch Manager/Human Resource Head/Bookkeeper
SVNM Corporation
11.2010 - 10.2018
Customer Service Agent (Technical Support)
Teletech Holdings
02.2008 - 07.2009
Sales and Customer Service Representative
Cyber City Teleservices
04.2004 - 02.2008
Holy Angel University
Bachelor of Science from Financial Management And Accounting
06.2000 - 04.2004

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Michellle BalatbatBranch Manager/Customer Service, Technical Support And Sales Rep/ Bookkeeper