Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Michelle Vann Muyco

Quezon City, Metro Manila

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Cusromer Service Representative

Sitel
06.2023 - 03.2024
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Social Media Coordinator

Sitel
06.2023 - 03.2024
  • Boosted brand visibility by developing and implementing engaging social media campaigns.
  • Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
  • Enhanced online engagement with the creation of compelling content for various platforms.
  • Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
  • Increased customer engagement through social media.
  • Educated colleagues on social media best practices, including proper use of hashtags, post formatting, and platform-specific features.

Education

No Degree - Criminology

Philippine College of Criminology
Quiapo District, Metro Manila, Philippines
04.2001 -

Skills

Data Entry

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Interests

Taekwondo/trainer

Rescuer/trainer

Timeline

Cusromer Service Representative

Sitel
06.2023 - 03.2024

Social Media Coordinator

Sitel
06.2023 - 03.2024

No Degree - Criminology

Philippine College of Criminology
04.2001 -
Michelle Vann Muyco