Michelle Rabang
Quezon City
Summary
Experience in project management, internal and external communications, and knowledge and content management in the financial services industry with focus on key trends like Environment, Social and Governance (ESG) initiatives. Additionally, experience in collaborating with different groups to provide sound solutions to ESG-related challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Marketing Delivery Lead
JPMorgan Chase & Co.
Taguig
10.2014 - Current
- Provide communications support to Marketing, Product and Sales on all areas supporting the Corporate and Investment Banking (Payments) and Commercial Banking to present our services and capabilities, including our Environment, Social and Governance (ESG) initiatives. Reviewed internal and external communications strategies for J.P. Morgan's ESG programs (including climate change), and worked across teams within CIB and CB to strengthen the internal and external communications for ESG.
- Reports to the Executive Director, EMEA Proposals, for functional oversight and secondary reporting arrangement to the head of Global Payments Proposals Solutions Group for content of communications.
- Supervised six (4) Associates and two (2) Analysts.
- Provided professional services and support in a dynamic work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Associate
Citibank, N.A. Philippines
Quezon City
07.2016 - 01.2017
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Promoted available financial products and services to customers during service, account management, and order calls.
- Increased revenue by cross-selling and upselling products and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided training and support to new associates to help provide high-quality customer service.
- Maintained up-to-date knowledge of product and service changes.
Education
Certified Treasury Professional -
01.2018
MBA -
04.2013
Bachelor of Science - Business Administration
04.2005
Skills
- Stakeholder Communications
- Strategy Implementation
- Marketing
- Communication Strategy Development
- Corporate Communications
- Crisis Communications
- Internal and External Communications
- Communications Strategies
- Presentation Materials
- Communications Programs
- Environmental, Social, and Governance (ESG) Issues
- Climate Change Initiatives
Certification
- Certified Treasury Professional by the Association for Financial Professionals (USA) since 2018
- An Introduction to Climate Change and Human Rights Training - 2023
Timeline
Customer Service Associate - Citibank, N.A. Philippines
07.2016 - 01.2017
Marketing Delivery Lead - JPMorgan Chase & Co.
10.2014 - Current
Association For Financial Professionals - Certified Treasury Professional,
University of The Philippines Diliman - MBA,
University of The Philippines Diliman - Bachelor of Science, Business Administration
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