Michelle Marie Henson
Metro Manila
Summary
Detail-oriented Home Health Nurse delivering exceptional patient care, driving regulatory compliance, and ensuring effective collaboration within healthcare teams. Focused on developing individualized care plans that promote patient safety and adherence to treatment protocols.
Compassionate healthcare professional skilled in regulatory compliance and care plan adherence. Experience in conducting health assessments and collaborating with interdisciplinary teams to enhance patient care. Committed to empowering patients through education and support.
Overview
10
10
years of professional experience
Work History
Home Health Nurse
Home Care Services
Paranaque City, Province Of Rizal, Philippines
01.2025 - 03.2026
- Administered medication and treatment plans as prescribed by physicians to ensure patient compliance and safety.
- Collaborated with interdisciplinary teams to develop tailored care plans addressing individual patient needs.
- Conducted comprehensive health assessments to monitor patient progress and adjust care strategies accordingly.
- Educated patients and families on disease management, promoting self-care and adherence to treatment protocols.
Financial Analyst
Concentrix
Clark Field Pampanga
08.2021 - 04.2024
- Analyzed financial data to identify trends and support business decision-making.
- Developed comprehensive financial models to forecast revenue and expenses.
- Collaborated with cross-functional teams to streamline reporting processes and improve accuracy.
- Prepared detailed variance analyses to evaluate performance against budget and forecasts.
- Led initiatives to enhance data visualization tools for clearer stakeholder presentations.
- Mentored junior analysts on financial analysis techniques and best practices.
Technical Support Representative
Alorica
Alpha Land Magallanes
03.2018 - 12.2020
- Provided technical assistance to customers via phone and chat platforms.
- Diagnosed and resolved hardware and software issues efficiently.
- Documented customer interactions in CRM system for future reference.
- Collaborated with team members to improve troubleshooting processes.
- Trained new representatives on support protocols and tools.
Account Specialist
StarTek
Angeles City, Province Of Pampanga, Philippines (Remote)
12.2015 - 09.2017
- Managed customer accounts, ensuring timely resolution of inquiries and issues.
- Coordinated communication between clients and internal teams to enhance service delivery.
- Processed orders and maintained accurate records within CRM systems.
- Assisted in training new staff on account management procedures and tools.
- Analyzed customer feedback to identify trends and improve service quality.
Education
Associate of Science - Nursing Administration
Lippincott Solution
Brisbane Australia05-2012
Bachelor of Science - Computer And Information Sciences
Holy Angel University
Angeles City, Province Of Pampanga, Philippines03-1998
Skills
- HIPAA compliance
- Medication administration
- Care plan adherence
- Regulatory compliance
- Care coordination
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Languages
English
Upper intermediate (B2)
Timeline
Home Health Nurse
Home Care Services
01.2025 - 03.2026
Financial Analyst
Concentrix
08.2021 - 04.2024
Technical Support Representative
Alorica
03.2018 - 12.2020
Account Specialist
StarTek
12.2015 - 09.2017
Associate of Science - Nursing Administration
Lippincott Solution
Bachelor of Science - Computer And Information Sciences
Holy Angel University