Summary
Overview
Work History
Education
Skills
Objective
Accomplishments
Timeline
Generic

Michelle Ann Marie Dondoy

118 C Salvador Ext Labangon Cebu City

Summary

Motivated, adaptable and responsible individual with a clear and logical mind in problem-solving and a drive to see things through to completion. I have a methodical, customer-focused approach to work that strives for the highest standard possible at any given task. Able to learn new techniques which will utilize the professional skills developed through past experiences.

Overview

9
9
years of professional experience
2
2
Languages

Work History

AU Paraplanner (Specialized in Risk Advice)

VA Platinum Pty Ltd
04.2023 - Current
  • Conduct in-depth research on various insurance products.
  • Prepare comprehensive risk insurance needs analysis.
  • Draft and prepare Statements of Advice (SOAs) and Records of Advice (ROAs) in accordance with Australian Financial Services (AFS) legislation and industry best practices.
  • Conduct thorough reviews of SOAs and ROAs for accuracy, completeness, and compliance.
  • Assist in the preparation of client presentations and proposals.
  • Stay up-to-date on the latest developments in Australian risk insurance legislation, regulations, product offerings, and industry best practices.
  • Ensure strict adherence to all relevant Australian financial services legislation and regulations, with a particular focus on risk insurance advice and the preparation of SOAs and ROAs.
  • Maintain accurate and up-to-date client records.
  • Manage client files, including data entry, document scanning, and file organization.
  • Prepare client correspondence, including letters, emails, and presentations.
  • Answer phone calls and inquiries from clients and other professionals.
  • Assist with the preparation of client meetings, including gathering necessary documents and preparing meeting rooms.

Customer Service Consultant

Eli Global Philippines
05.2017 - 10.2022
  • Respond promptly and professionally to subscriber inquiries via phone, email, and chat.
  • Resolve subscriber issues effectively and efficiently, including order processing, delivery inquiries, billing concerns, and subscription changes.
  • Provide accurate and timely information on magazine subscriptions, including pricing, available titles, and promotional offers.
  • Guide subscribers through the subscription process, including online ordering and account management.

Customer and Sales Representative

Techmahindra Vcustomer
06.2016 - 04.2017
  • Answer incoming calls from customers regarding service inquiries, billing issues, technical support, and general account information.
  • Effectively troubleshoot and resolve customer issues related to service disruptions, equipment malfunctions, and billing discrepancies.
  • Provide accurate and timely information on products and services, including pricing, features, and promotions.
  • Actively promote and sell products and services to existing and potential customers.
  • Identify customer needs and recommend appropriate service plans and packages.
    Achieve and exceed individual and team sales targets.
  • Utilize sales techniques and persuasive communication to close deals and retain customers.
  • Maintain accurate customer records and ensure data integrity.

Education

Bachelor of Science - Business Administration in Management Accounting

University of Cebu (Main Campus)
Cebu City Philippines
04.2001 -

Skills

Soft skills

Clear written and verbal communication skills

Attentive and able to listen with interest

Time-management

Extensive vocabulary and knowledge of industry terminology

Attention to detail

Self-controlled and calm under pressure or stress

Technical Skills

  • Microsoft Office Suite: (Word, Excel, PowerPoint, Outlook)
  • CRM Software: (Xplan)
  • Project Management Software: (Trello, Monday)

Professional Skills

  • Problem-Solving & Critical Thinking
  • Time Management & Organization
  • Teamwork & Collaboration
  • Leadership & Mentorship
  • Adaptability & Flexibility
  • Detail-Oriented
  • Customer Service

Objective

To obtain a position using my acumen of implementing and improving policies in order to facilitate excellence in the job where I can develop strong interpersonal and organizational skills in a social work environment.

Accomplishments

· Promoted as a Subject Matter Expert (SME) in a Telecommunications Company

· Top Agent of the Month

· Highest Team Sales of the Month

· Customer Care Excellence Awardee

Timeline

AU Paraplanner (Specialized in Risk Advice)

VA Platinum Pty Ltd
04.2023 - Current

Customer Service Consultant

Eli Global Philippines
05.2017 - 10.2022

Customer and Sales Representative

Techmahindra Vcustomer
06.2016 - 04.2017

Bachelor of Science - Business Administration in Management Accounting

University of Cebu (Main Campus)
04.2001 -

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Michelle Ann Marie Dondoy