Michelle Anne De Leon
Customer Service Representative
Santa Rosa,LAG
Summary
Dynamic, customer-centric professional graduate in tourism management and aviation training. Proven expertise in passenger assistance, check-in procedures, and boarding operations, consistently delivering exceptional service in high-pressure environments. Acknowledged for adaptability, meticulous attention to detail, and effective communication skills. Eager to leverage these strengths in a Passenger Service Agent role to enhance airport operations and ensure an outstanding travel experience for all passengers.
Overview
1
1
year of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Cabin Crew Preparatory Training (Internship)
AirSmart Flight Attendant Institute of Global Careers Inc.
02.2025 - 03.2025
- Trained in airline safety procedures, customer service, and passenger care.
- Practiced handling check-in, boarding, and in-flight service simulations.
- Developed adaptability and communication skills for fast-paced environments.
- Gained valuable experience learning within a specific industry, applying learned concepts directly into relevant work situations.
Hotel Immersion and Familiarization
Quest Plus Conference Center
06.2024 - 06.2024
- Assisted in guest services and front office operations.
- Observed professional hospitality practices and learned service protocols.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Tourism Management
Lyceum of Alabang Inc.
Muntinlupa City 09.2021 - 07.2025
High School Diploma -
Learn And Explore Montessori School
Taguig, Metro Manila, Philippines 06.2019 - 06.2021
Skills
Passenger Assistance & Customer Service
Check-in & Boarding Procedures
Baggage Handling & Documentation
Time Management & Adaptability
Conflict Resolution & Critical Thinking
Computer Literacy (MS Office, Reservation Systems)
Amadeus GDS (Fundamentals of Air Ticketing Certified)
Fluent in English & Filipino
Certification
Amadeus Fundamentals of Air Ticketing Training
Training
- Wings of Opportunities: Navigating the Path to Become a Flight Attendant — Don Honorio Ventura State University, 2023
- Luxury Island Resort: Skills and Knowledge for Quality Service — Lyceum of Alabang Inc., 2023
- Tourism Governance — Lyceum of Alabang Inc., 2023
- Airline Industry: Inflight Services and Opportunities — Lyceum of Alabang Inc., 2023
References
Available upon request.
Timeline
Cabin Crew Preparatory Training (Internship)
AirSmart Flight Attendant Institute of Global Careers Inc.
02.2025 - 03.2025
Hotel Immersion and Familiarization
Quest Plus Conference Center
06.2024 - 06.2024
Amadeus Fundamentals of Air Ticketing Training
01-2024
Bachelor of Science - Tourism Management
Lyceum of Alabang Inc.
09.2021 - 07.2025
High School Diploma -
Learn And Explore Montessori School
06.2019 - 06.2021