Microsoft Office
MICHELLE ABASOLA PONFERRADA
-
Tanauan, Leyte
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Senior Welcome Host
Galaxy Hotel Macau
Macau
12.2011 - 05.2022
- Provided superior customer service by promptly greeting , welcoming, and anticipating guest needs
- Effectively communicated problems or situations to Supervisors and proactively worked out on resolving issues that affected bus operation at the station
- Resolved customer concerns, including tracing lost items
- Provided customers with information on routes and Shuttle bus timetable
- Partnered with bus vendors to keep bus routes moving on time.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
Executive Secretary
Tiger Properties
Dubai
04.2007 - 05.2010
- Provided administrative and secretarial support to the Chief Executive Officer and Chief Operating Officer
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
- Liaised/coordinated verbally and in writing, with team members, affiliate companies, suppliers, and master developers
- Interacted with vendors to purchase and set up equipment and services.
- Performed HR-related tasks such as job posting, screen applications and interview applicants
Account Officer - Logistics
Luzon Rattan Industries, Inc.
Mandaue City, Cebu
10.2002 - 05.2004
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Assisted in the liquidation of entries of raw materials imported through the company's bonded warehouse facilities with the Bureau of Customs to ensure that deadline of submission is met
- Organized files and documents submitted by clients
- Performed various clerical tasks
Education
Bachelor of Arts - Communication Arts
University of The Philippines - Visayas
Tacloban City, Leyte, Philippines 04.2001 - 04.2001
High School Diploma -
Assumption Academy
Tanauan, Leyte, Philippines 03.1997 - 03.1997
Skills
Dynamic, friendly hostess
Software
Google Tools
Certification
Social Media Marketing Course (Sep 27 - Nov 11, 2022)
Timeline
Social Media Marketing Course (Sep 27 - Nov 11, 2022)
09-2022
Practical Mandarin for English Speakers (Intermediate) - 20 Hours
10-2012
Business English Writing Course (Upper-Intermediate) Levels 4 & 5 - 30 Hours
09-2012
Basic Putonghua (Mandarin) for English Speakers - 20 Hours
02-2012
Senior Welcome Host
Galaxy Hotel Macau
12.2011 - 05.2022
Executive Secretary
Tiger Properties
04.2007 - 05.2010
Account Officer - Logistics
Luzon Rattan Industries, Inc.
10.2002 - 05.2004
Bachelor of Arts - Communication Arts
University of The Philippines - Visayas
04.2001 - 04.2001
High School Diploma -
Assumption Academy
03.1997 - 03.1997
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