Michelle Valeros
Tondo
Summary
Date of Birth: September 2, 1984 Place of Birth: Manila Age: 42 years old Civil Status: Single Height: 4’11
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Team Leader
Global Payments
Quezon City, Metro Manila, Philippines
06.2021 - Current
- Analyzed performance metrics to identify areas for process enhancement, resulting in improved service delivery.
- Facilitated regular team meetings to align goals and strategies, driving accountability across departments.
- Mentored junior staff, providing guidance on career development and technical skills necessary for success in payments industry.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assisted in recruitment to build team of top performers.
Branch Manager
UnionBank of the Philippines
01.2017 - 04.2021
- Previously assigned to Magallanes Branch Makati and Vetex One San Lazaro Manila
- Responsible for heading the day-to-day supervision of branch operations and service delivery, including proper observance of the Bank’s Code of Conduct and other policies, ensuring:
- Compliance to regulations, bank policies (pass audits internal audit, compliance audit), Code of Conduct
- Zero operational losses (no losses due to frauds, irregularities, negligence and errors)
- Complaints management (all customer complaints/ feedback are immediately addressed to the satisfaction of clients)
- Increased productivity in terms of cost of reduction and waste elimination
- Adherence to premises standards
- Proper personnel selection
Sales and Service Officer
UnionBank of the Philippines
01.2009 - 12.2016
- Responsible for administration and efficient operation of the Branch Delivery System, delivery of platform services, account opening and in-house sales, cash management at branch level, among others.
- Was assigned in large and profitable branches in Makati such as Amorsolo, Salcedo, Pasong Tamo JTKC and Pasay Road
Sales and Service Assistant
UnionBank of the Philippines
08.2005 - 12.2009
- Responsible for deposit account servicing (deposits, withdrawals, encashments, checkbook reorders, inquiries, etc.), processing of payments, receipts and other monetary transactions and other flat
- Was assigned in Valero, Ayala Insular, Rada and Amorsolo Branches
Education
Bachelor of Business Administration - Computer Data Management and Processing
Lyceum of the Philippines
Intramuros, Manila01-2005
High School - undefined
Mapua Institute of Technology Highschool
Sta. Cruz, Manila01-2001
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Coaching and mentoring
- Performance improvement
- Leading team meetings
- Coaching
- Giving constructive feedback
- Performance evaluations
- Positive attitude
- Team collaboration
- Self motivation
- Quality improvement
Certification
- Certified Branch Manager, UnionBank of the Philippines - 2017
- Signature Verification - 2017
Timeline
Team Leader
Global Payments
06.2021 - Current
Branch Manager
UnionBank of the Philippines
01.2017 - 04.2021
Sales and Service Officer
UnionBank of the Philippines
01.2009 - 12.2016
Sales and Service Assistant
UnionBank of the Philippines
08.2005 - 12.2009
High School - undefined
Mapua Institute of Technology Highschool
Bachelor of Business Administration - Computer Data Management and Processing
Lyceum of the Philippines
SEMINARS AND TRAININGS
- COUNTERFEIT DETECTION
- ANTI MONEY LAUNDERING ACT WORKSHOP
- SIGNATURE VERIFICATION
- SALES AND SERVICE ASSISTANT TRAINING
- SALES AND SERVICE OFFICER TRAINING
- BRANCH MANAGER TRAINING
- IGNITE /LEADERSHIP TRAINING FOR OFFICERS
- FIRST AID TRAINING
- 2020 BSP COMPLIANCE ONLINE REFRESHERS (INFORMATION SECURITY AND DATA PRIVACY, ENTERPRISE RISK MANAGEMENT, AND BUSINESS CONTINUITY MANAGEMENT SYSTEM)
- TEAM LEADER DEVELOPMENT TRAINING PROGRAM - 2022
- CROSS FUNCTIONAL TRAINING - 2026
Disclaimer
I hereby certify that the above information is true and correct.