Summary
Overview
Work History
Education
Skills
Timeline
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MICHELLE SY

MICHELLE SY

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Summary

Motivated and detail-oriented Business Administration Major with a concentration in Marketing, boasting over 4 years of valuable experience in customer-facing roles. With 3 years as a Barista and 1 year as a Team Manager in leading food industry companies, I have honed my ability to manage teams, oversee daily operations, and deliver exceptional customer service in fast-paced environments. Skilled in communication, task delegation, and maintaining high performance standards. Eager to leverage strong interpersonal and organizational skills in transitioning to the real estate industry. Seeking to contribute to a dynamic and reputable company that values strong culture, professional growth, and excellence in client service.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Voice Services Associates / Land Title Billing Specialist / Escrow Assistant

Amdatex Las Pinas Services Inc.
10.2022 - 04.2025
  • Assist with all aspects of the real estate closing process, ensuring timely and accurate completion of transactions.
  • Prepare escrow instructions, closing statements, and other related legal documents.
  • Coordinate and schedule closings with buyers, sellers, real estate agents, lenders, and title officers.
  • Create and process home warranty policies based on transaction agreements.
  • Generate billing statements and collect fees related to land title ownership transfers.
  • Review title commitments, clear title issues, and ensure all conditions are met prior to closing.
  • Maintain accurate escrow records and transaction files in compliance with company and legal standards.
  • Handle disbursement of escrow funds, ensuring accuracy in payments and transfers.
  • Provide exceptional customer service to clients, maintaining communication throughout the closing process.
  • Ensure compliance with local, state, and federal regulations and company policies.

Llaollao

FROSTEE GLOBAL FOOD CORPORATION
11.2020 - 04.2022


  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Barista-Starbucks Philippines

Rustan Coffee Corporation
01.2014 - 01.2017
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Familiarized recipes for specialty coffee beverages and seasonal offering.
  • Cleaned and sanitized work areas, utensils, and equipment.
  • Educated staff by sharing knowledge and expertise of coffee, tea, and merchandise.
  • Maintained highest standards of conduct and service to support company's reputation.
  • Shift leader KEYROLES.
  • Assigned duties to staff during shift.
  • Provided customer service and managing store overall cleanliness.

Education

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION MAJOR IN MARKETING

City University of Pasay
01.2013 - 2015.01

Skills

    Management Skills

    Food safety compliance

    Sales experience

    Collaborative negotiation techniques

    Logical evaluation

    Client support

    Invoice processing

Timeline

Voice Services Associates / Land Title Billing Specialist / Escrow Assistant

Amdatex Las Pinas Services Inc.
10.2022 - 04.2025

Llaollao

FROSTEE GLOBAL FOOD CORPORATION
11.2020 - 04.2022

Barista-Starbucks Philippines

Rustan Coffee Corporation
01.2014 - 01.2017

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION MAJOR IN MARKETING

City University of Pasay
01.2013 - 2015.01

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