MICHELLE S. SOLLANO
Davao City,NSA
Summary
To engage in a job position where I can apply my learning, enhance my skills hence I do not limit myself to one field but I am willing to work and learn more.
Overview
19
19
years of professional experience
Work History
Banquet Events Supervisor
ROYAL MANDAYA HOTEL
05.2018 - 02.2020
- Oversee catered functions, in house and off site.
- Responsible for making the function space visually appealing and presenting the menu offering for the event.
- Responsible for consistently implementing the service standards and operating procedures in the banquet and Catering service.
- Supervise events and team members throughout service.
- Resolve staff and customer concerns quickly and efficiently.
Marketing & Events Coordinator
URAYA LAND DEVELOPMENT INC.
07.2017 - 05.2018
- Create and manage project plans for various marketing and event activities.
- Coordinate events, meetings and trade shows by identifying, assembling, and organizing requirements.
- Communicating with marketing team to create effective advertisements for each event, and when necessary crafting marketing materials such as print and Internet advertisements for individual events.
- Planning multiple events at once.
Sales Assistant/ Banquet Sales Coordinator
MARCO POLO DAVAO
03.2014 - 07.2016
- Performs all clerical functions, handle all incoming correspondence, responds to inquiries from travel agents and corporate account.
- Prepare contract for travel agents and airline; maintains and improves filing and tracing system, keeps documentation of transactions; while ensuring confidentiality and efficiency.
- Assist in handling frontline reservation services; inputs reservations to the OPERA system; while ensuring all transactions to guests and bookers are performed with utmost courteousness.
- Responsible to meet, make introduction and ensure that all arrangement and requirements are gathered with the function host prior to function.
- Read and analyze Banquet event order in order to gather guest requirements, determine proper set up, buffet, audio visuals, time line and also give attention to any special guest needs.
Technical Support Representative
VXI GLOBAL SERVICES
09.2013 - 02.2014
- Troubleshooting AT&T T.V and channel issues, phone and internet problems in a limited period of time.
- Provides assistance in the installation, operation and maintenance of equipment.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
Sales Account Manager
WATERFRONT INSULAR HOTEL
06.2012 - 10.2012
- Responsible for managing the business-development process like acquiring new customers or clients through direct sales techniques, cold calling and business-to-business marketing visits.
- Responsible for the creation, implementation and execution of Action Sales Plan.
- Generate and maintain a credible forecast for accounts and territories and provide this information on a regular basis to Senior Management.
- Serve as the primary customer contact for functions and business issues for those accounts and territories assigned.
- Generally work within the hotel.
- Responsible for all of the sales reports, reporting process and administrative duties.
Apprentice
PHILIPPINE NATIONAL BANK
11.2011 - 03.2012
- Filing important documents.
- Balancing the journal entry and general ledger.
- Receive client payments and company contribution.
- Assist new clients to open new account.
Service Crew
MCDONALDS
06.2001 - 08.2004
- Delivering food and beverages, removing used dishes, setting up and taking down tables and taking orders.
- To make sure food is delivered hot and fresh in a timely manner and to the customer’s satisfaction.
- To make sure that the front part of the restaurant is looking clean and organized.
Education
Bachelor of Science - Business Administration, Human Resource Management
UNIVERSITY OF MINDANAO
01.2012
Skills
- OPERA Reservation System
- Microsoft Word
- PowerPoint
- Excel
- Multi-tasking
- Ability to work under pressure
- Enthusiastic
- Dependable
- Events Coordination
- Team-Player
- High sense of responsibility
Affiliations
PHILIPPINE AIRFORCE
RESERVIST
CLASS MASALIGAN 2022
Languages
English
Filipino
Cebuano
References
- Major Jillbouy Dahilan, Philippine Airforce Acting Commander Officer of 6th ARcen, 09272491609
- Ms. Drema Marie Ambulo Baño, Matina, Davao City,, 09655940847
- Ms. Sally Tungpalan, Executive Housekeeper, Marco Polo Hotel-Davao, C.M Recto St., Davao City, 09177025341
- Mr. Cary King Cuerpo, Transportation Regulation Officer 1 , Land Transportation Office, Davao City, 09295545529
Personal Information
- Age: 41
- Height: 5'6"
- Date of Birth: September 1, 1983
- Gender: Female
- Marital Status: Seperated
Educational Attainment - Tertiary
UNIVERSITY OF MINDANAO, Bachelor of Science in Business Administration, Human Resource Management, 2012
Duathlete
Being a triathlete can contribute to making me a good and disciplined employee. The skills and mindset developed through training for a race, such as time management, goal setting, and resilience, often translate well into the workplace. Being an athlete has taught me self-discipline. And that self-discipline has served me well, not only in sports but more-so in business or in corporate. I find that staying physically engaged throughout the day makes me a better problem-solver, communicator, and overall more focused employee.
Timeline
Banquet Events Supervisor
ROYAL MANDAYA HOTEL
05.2018 - 02.2020
Marketing & Events Coordinator
URAYA LAND DEVELOPMENT INC.
07.2017 - 05.2018
Sales Assistant/ Banquet Sales Coordinator
MARCO POLO DAVAO
03.2014 - 07.2016
Technical Support Representative
VXI GLOBAL SERVICES
09.2013 - 02.2014
Sales Account Manager
WATERFRONT INSULAR HOTEL
06.2012 - 10.2012
Apprentice
PHILIPPINE NATIONAL BANK
11.2011 - 03.2012
Service Crew
MCDONALDS
06.2001 - 08.2004
Bachelor of Science - Business Administration, Human Resource Management
UNIVERSITY OF MINDANAO
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