Michelle Reyes

• Drive efficiencies in the Supply Chain Process to better serve customers
• Manage 3rd party suppliers and 4PL performance including negotiation on rates and services in accordance with Roche SC guidelines
• Analyze and recommend action points on the cost effectiveness of transporting products in compliance with Roche guidelines
• Oversee end to end SC operations including Service Excellence Center, 3PL and 4PL logistics operations from inventory movement, fulfillment, returns, and other related activities
• Acts as SC Business Partner for DC affiliate
• Drive compliance within Roche SOPs and policies

• Collaborate with internal and external stakeholders to standardize order fulfillment process to improve On Time and In Full performance
• Improve Customer Service by setting up the structure of Call
• Center Hotline and its KPIs
• Work with 4PL to lower logistics cost, address burning issues, and set up sustainable countermeasure in place
• Create SOPs and playbook for knowledge management repository
• Implement and roll out Magento webshop for productivity savings
• Manage day to day operations and customer escalations

• Lead a team of 23 team members managing the end to end fulfillment from sales back office, order intake, internal and external procurement, shipment monitoring, sales recognition, and customer claims for ASEAN Pacific commercial operations
• Active in cross-functional activities and participated & facilitated in various Kaizen events to create strong partnerships with stakeholders dedicated in driving customer value
• Improve the team's performance through productivity savings, laborarbitrage, process improvement, operational excellence

• Set up and transitioned the Health Systems Customer Fulfillment
• Center (ASEAN Pacific) commercial operations in Manila
• Lead a team of 10 team members managing the end to end order to fulfillment process including sales recognition and customer claims
• Manage day to day commercial operations, escalations, and provides short and long term issue-resolution
• Collaborate with cross-functional teams to improve process, reduce waste, and increase efficiency

• Manage Singapore orders and deliveries from order entry, monitoring of deliveries, billing, trade returns, invoice disputes, and rebates
• Manage Consumer Care Center stock replenishment, roadshows, returns and reconciliation, scrapping and billing

• Focal for the migration of Materials, Services, and Contracts of China operating unit into a new ERP
• Conducted trainings and workshops for newly on-boarded Procurement Managers for China and Hong Kong market
• Point of Contact for monthly Performance Index checking of the Services and Contracts team
• Independent Project - Alignment of Tax Code mapping for China operating unit
• Independent Project - Service Master Data Short Text description for the Tax Code visibility (China)
• Project member for the mistakenly archived Contracts and RTP Optimizer
Optimizer