Michelle Regidor
Lower Kalunasan, Cebu City,Philippines
Summary
Experienced professional with a strong background in customer service and cash management, having served as a Restaurant Cashier at First Food Olayan in the UAE. Demonstrated expertise in handling high-volume transactions, maintaining operational efficiency, and training new staff. Previously worked as a Sales and Operation Assistant/Billing at Golden Star Manning and Ship Management Corp. in the Philippines, where skills in payment processing, data organisation, and transaction documentation were honed. Known for excellent verbal communication skills and active listening, ensuring customer satisfaction and operational success. Career goals include advancing within the retail or hospitality sectors to leverage extensive experience in enhancing customer relations and operational processes.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Restaurant Cashier
First Food Olayan
United Arab Emirates, UAE
11.2023 - 11.2025
- Processed payments through cash, vouchers, or card to finalize transactions efficiently.
- Maintained balanced till at shift end, documenting transactions and discrepancies accurately.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems effectively.
- Trained new staff on cashiering procedures and customer service standards.
- Maintained clean and organized checkout areas for optimal operational flow.
- Offered friendly greetings and farewells to create a welcoming atmosphere for patrons.
- Consulted with customers to assist with purchasing decisions and needs assessment.
- Applied discount codes correctly, ensuring customers received entitled savings.
Sales and Operation Assistant/Billing
Golden Star Manning and Ship Management Corp.
Cebu City, Philippines
10.2021 - 04.2023
- Updated billing system with new rate changes and product information, ensuring accuracy.
- Managed payment processing, invoicing, and collections to optimize cash flow.
- Oversaw electronic and paper filing systems for compliance and easy access to billing documents.
- Maintained organized document filing for account records, prioritizing stringent data security.
- Monitored customer account details for irregularities, including non-payments and delays.
- Processed invoice payments and recorded pertinent information in account database.
- Responded to inquiries regarding tug assist services, providing timely and accurate information.
Education
Bachelor of Science in Business Administration- Major in Marketing Management
University of San Jose-Recoletos
Cebu City 06.2009 - 10.2013
Skills
- Customer service and relations
- Cash management and handling
- Payment processing and collection
- Transaction documentation and accuracy
- Data organization and management
- Employee training and development
- Operational efficiency strategies
- High-volume transaction processing
- Excellent verbal communication skills
- Active listening and feedback
- Food safety standards knowledge
- Order taking and fulfillment
- Store appearance maintenance
- Point of sale (POS) expertise
- Cleaning and sanitation standards
Certification
- Crew of the month.
Timeline
Restaurant Cashier
First Food Olayan
11.2023 - 11.2025
Sales and Operation Assistant/Billing
Golden Star Manning and Ship Management Corp.
10.2021 - 04.2023
Bachelor of Science in Business Administration- Major in Marketing Management
University of San Jose-Recoletos
06.2009 - 10.2013