Michelle Raganit
Customer Service Representative
Taguig City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Metropolitan Bank Trust and Company
Makati City
09.2011 - 01.2023
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Auditor's Assistant
Starbucks of the Philippines
Makati City
10.2011 - 12.2011
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Customer Service Associate
Banco De Oro
Makati City
03.2011 - 08.2011
- Developed and actualized customer service initiatives to decrease wait times.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Political Science
University of Makati
Makati, Philippines 06.2003 - 03.2007
No Degree - Caregiving
Global Care Foundation
Taguig,Philippines 04.2001 -
Skills
Report preparation
undefinedTimeline
Auditor's Assistant
Starbucks of the Philippines
10.2011 - 12.2011
Customer Service Representative
Metropolitan Bank Trust and Company
09.2011 - 01.2023
Customer Service Associate
Banco De Oro
03.2011 - 08.2011
Bachelor of Science - Political Science
University of Makati
06.2003 - 03.2007
No Degree - Caregiving
Global Care Foundation
04.2001 -
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