MICHELLE PEQUEÑO
MBA
Digos, Province Of Davao Del Sur,DAS
Summary
I experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. I am hardworking, passionate and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
9
9
years of professional experience
Work History
Secretary
Bureau Of Internal Revenue
03.2015 - 12.2023
- Composed inter-office correspondence and provided product and service information to customers.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained daily report documents and memos.
Education
MBA - Business Management
COR JESU COLLEGE, INC.
Digos, Province Of Davao Del Sur, Philippines 04.2001 -
Skills
Organizational Skills
Fast Learner
Professionalism
Document Preparation
Microsoft Office
Recordkeeping
Report Generation
Task Prioritization
Active Listening
Time management abilities
Excel spreadsheets
Attention to Detail
Timeline
Secretary
Bureau Of Internal Revenue
03.2015 - 12.2023
MBA - Business Management
COR JESU COLLEGE, INC.
04.2001 -