MICHELLE PAULINE TERNORA
Pasig City
Summary
I was a sales top performer
2 time employee of the year
Top performer as a Teammate
Overview
28
28
years of professional experience
Work History
Content Moderator
TaskUs Inc
Antipolo Philippines
05.2021 - Current
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
Mobile Technical Support – Optus
247.ai Philippines
03.2017 - Current
- Answers inbound calls and customer inquiries and complaints
- Provides information on products and services
- Conducts troubleshooting for customer’s device
- Conducts SIM replacement
- Raises ticket for customer with technical issue that needs investigation
- Provides coverage information
Warranty Analyst
TeleTech
03.2014 - 02.2017
- Employee of the year2015 and2016
- Answers dealer inquires via phone calls, email, and chat on part return and Parts Status Report
- Handles part return
- Provides decision to dealers charged back appeals request
- Processes charge back reversal
Inbound Sales Representative – SPRINT
E-Telecare Global Solutions
03.2009 - 09.2009
- Answers inbound calls and customer inquiries on company’s services and mobile features
- Offers customer phones, connection cards, and accessories
- Conducts credit check for new customers
- Completes sales transaction and captures necessary customer information
- Conducts phone activation and ESN swap
- Handles billing inquires and payment issues
Customer Service Associate – SPRINT
E-Telecare Global Solutions
11.2007 - 03.2009
- Answers inbound calls and customer inquiries and complaints
- Provides information of products and services
- Handles billing inquires and payment issues
- Conducts basic troubleshooting for customer’s device
- Offers Service plan, add-on features-and services
- Conducts phone activation and ESN swap
- Conducts account modification
Sales Representative – Online Pharmacy
AB SYSTEMS
04.2006 - 10.2007
- Consistently on the Top5 Best Sellers since December2006
- Conducts outbound phone sales to consumers offering a variety of pharmaceutical products on behalf of our clients
- Complete sales transactions and capture necessary customer information
- Call on delinquent customers on refill of their medications
Receptionist
ATRIUM HOTEL – ACU PHYSIOTHERAPY CENTER
01.2001 - 01.2002
- Responsible for attending to guests and visitors
- Responsible for answering phone calls and customer inquiries on the company’s services
Receptionist
LA BUENA BAYLE BALLROOM
01.1997 - 01.2000
- Responsible for attending to guests and walk-in clients
- Responsible for answering phone calls and customer inquiries on the company’s services
Education
AB Liberal Arts - Major in English
CAP COLLEGE FOUNDATION
01.2008
Bachelor of Elementary Education - major in Early Childhood Education
OUR LADY OF PERPETUAL SUCCOR COLLEGE
01.2004
Bachelor of Science - Tourism
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
01.1995
Skills
Customer support
Mobile phone troubleshooting
PERSONAL CIRCUMSTANCES
- Age:44
- Birthdate: June11,1976
- Civil Status: Single
- Nationality: Filipino
References
References available upon request.
Timeline
Content Moderator
TaskUs Inc
05.2021 - Current
Mobile Technical Support – Optus
247.ai Philippines
03.2017 - Current
Warranty Analyst
TeleTech
03.2014 - 02.2017
Inbound Sales Representative – SPRINT
E-Telecare Global Solutions
03.2009 - 09.2009
Customer Service Associate – SPRINT
E-Telecare Global Solutions
11.2007 - 03.2009
Sales Representative – Online Pharmacy
AB SYSTEMS
04.2006 - 10.2007
Receptionist
ATRIUM HOTEL – ACU PHYSIOTHERAPY CENTER
01.2001 - 01.2002
Receptionist
LA BUENA BAYLE BALLROOM
01.1997 - 01.2000
AB Liberal Arts - Major in English
CAP COLLEGE FOUNDATION
Bachelor of Elementary Education - major in Early Childhood Education
OUR LADY OF PERPETUAL SUCCOR COLLEGE
Bachelor of Science - Tourism
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES