MICHELLE PAULINE TERNORA
Pasig City
Summary
I was a sales top performer
2 time employee of the year
Top performer as a Teammate
Overview
28
28
years of professional experience
Work History
Content Moderator
TaskUs Inc
05.2021 - Current
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
Mobile Technical Support – Optus
247.ai Philippines
03.2017 - Current
- Answers inbound calls and customer inquiries and complaints
- Provides information on products and services
- Conducts troubleshooting for customer’s device
- Conducts SIM replacement
- Raises ticket for customer with technical issue that needs investigation
- Provides coverage information
Warranty Analyst
TeleTech
03.2014 - 02.2017
- Employee of the year2015 and2016
- Answers dealer inquires via phone calls, email, and chat on part return and Parts Status Report
- Handles part return
- Provides decision to dealers charged back appeals request
- Processes charge back reversal
Inbound Sales Representative – SPRINT
E-Telecare Global Solutions
03.2009 - 09.2009
- Answers inbound calls and customer inquiries on company’s services and mobile features
- Offers customer phones, connection cards, and accessories
- Conducts credit check for new customers
- Completes sales transaction and captures necessary customer information
- Conducts phone activation and ESN swap
- Handles billing inquires and payment issues
Customer Service Associate – SPRINT
E-Telecare Global Solutions
11.2007 - 03.2009
- Answers inbound calls and customer inquiries and complaints
- Provides information of products and services
- Handles billing inquires and payment issues
- Conducts basic troubleshooting for customer’s device
- Offers Service plan, add-on features-and services
- Conducts phone activation and ESN swap
- Conducts account modification
Sales Representative – Online Pharmacy
AB SYSTEMS
04.2006 - 10.2007
- Consistently on the Top5 Best Sellers since December2006
- Conducts outbound phone sales to consumers offering a variety of pharmaceutical products on behalf of our clients
- Complete sales transactions and capture necessary customer information
- Call on delinquent customers on refill of their medications
Receptionist
ATRIUM HOTEL – ACU PHYSIOTHERAPY CENTER
01.2001 - 01.2002
- Responsible for attending to guests and visitors
- Responsible for answering phone calls and customer inquiries on the company’s services
Receptionist
LA BUENA BAYLE BALLROOM
01.1997 - 01.2000
- Responsible for attending to guests and walk-in clients
- Responsible for answering phone calls and customer inquiries on the company’s services
Education
AB Liberal Arts - Major in English
CAP COLLEGE FOUNDATION
01.2008
Bachelor of Elementary Education - major in Early Childhood Education
OUR LADY OF PERPETUAL SUCCOR COLLEGE
01.2004
Bachelor of Science - Tourism
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
01.1995
Skills
Customer support
Mobile phone troubleshooting
PERSONAL CIRCUMSTANCES
- Age:44
- Birthdate: June11,1976
- Civil Status: Single
- Nationality: Filipino
References
References available upon request.
Timeline
Content Moderator
TaskUs Inc
05.2021 - Current
Mobile Technical Support – Optus
247.ai Philippines
03.2017 - Current
Warranty Analyst
TeleTech
03.2014 - 02.2017
Inbound Sales Representative – SPRINT
E-Telecare Global Solutions
03.2009 - 09.2009
Customer Service Associate – SPRINT
E-Telecare Global Solutions
11.2007 - 03.2009
Sales Representative – Online Pharmacy
AB SYSTEMS
04.2006 - 10.2007
Receptionist
ATRIUM HOTEL – ACU PHYSIOTHERAPY CENTER
01.2001 - 01.2002
Receptionist
LA BUENA BAYLE BALLROOM
01.1997 - 01.2000
AB Liberal Arts - Major in English
CAP COLLEGE FOUNDATION
Bachelor of Elementary Education - major in Early Childhood Education
OUR LADY OF PERPETUAL SUCCOR COLLEGE
Bachelor of Science - Tourism
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Similar Profiles
LaToya NunleyLaToya Nunley
Healthcare Verifications Specialist at TaskUs IncHealthcare Verifications Specialist at TaskUs Inc
Lawrence AlmarioLawrence Almario
Incident Management Lead at TaskUs IncIncident Management Lead at TaskUs Inc
RAMON ISRAEL CAMPOSRAMON ISRAEL CAMPOS
ITAM Gatekeeper at TASKUS INCITAM Gatekeeper at TASKUS INC
MARY CLAIRE F. DOMINGOMARY CLAIRE F. DOMINGO
Content Moderator at TaskUs IncContent Moderator at TaskUs Inc
Dino BlansaDino Blansa
Retail Sales Associate at ResultsCxRetail Sales Associate at ResultsCx