Michelle Nabua
Virtual Assistant / Customer Service Representative
Tanza, Province Of Cavite,CAV
Summary
Proven Virtual Assistant / Customer Service Representative with a track record of elevating client experiences through exceptional customer service and problem-solving abilities. Skilled in complaint resolution and computer proficiency, consistently enhancing customer loyalty and satisfaction. Demonstrated expertise in product knowledge and service upselling, contributing to significant business growth.
Overview
6
6
years of professional experience
Work History
Virtual Assistant
My Freight Staff PH
05.2022 - 08.2024
- Elevated client experience by providing timely customer support via phone calls and emails.
- Answered calls to provide information, schedule pick-ups and deliveries, shipment tracking and take detailed messages.
- Conferred with customers by telephone or email to provide information regarding their shipment.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved billing, service and delivery concerns.
Chat Support Representative
Concentrix
03.2020 - 02.2022
- Assisted AT&T customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer inquiries and complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
- Promoted upselling opportunities where appropriate while remaining focused on delivering exceptional service within each interaction.
Customer Service Representative
EPerformax Contact Centers & BPO
04.2018 - 12.2019
- Responded to customer requests for PayPal's services both via calls and emails.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Mass Communications Major in Public Relations
San Sebastian College-Recoletos
Cavite City, Province Of Cavite, Philippines 04.2001 -
Skills
Customer Service
Product Knowledge
Complaint resolution
Problem-solving abilities
Call center experience
Computer Proficiency
Live chat support
Technical Support
Product and service solutions
Payment Processing
Sales expertise
Order Processing
Service Upselling
Shipping and Logistics
Delivery Scheduling
Timeline
Virtual Assistant
My Freight Staff PH
05.2022 - 08.2024
Chat Support Representative
Concentrix
03.2020 - 02.2022
Customer Service Representative
EPerformax Contact Centers & BPO
04.2018 - 12.2019
Bachelor of Arts - Mass Communications Major in Public Relations
San Sebastian College-Recoletos
04.2001 -
Similar Profiles
Dyssa Jheneille Del RosarioDyssa Jheneille Del Rosario
Virtual Assistant - Operations at My Freight Staff, LLCVirtual Assistant - Operations at My Freight Staff, LLC
Daryl Christian CulandingDaryl Christian Culanding
Freight VA at My Freight StaffFreight VA at My Freight Staff
Ambrose LingAmbrose Ling
Mill Controller at PH World- PH Palm Express SDN BHDMill Controller at PH World- PH Palm Express SDN BHD