Michelle Monteroso

• Managed inbox, client communication, and calendar to ensure efficient operations.
• Tracked projects and assigned tasks to guarantee timely deliverables.
• Prepared meetings, documented notes, and followed up on action items.
• Scheduled personal time to promote work-life balance.
• Utilized tools like Slack, Notion, and Google Calendar to enhance workflow efficiency.

Achieved success metrics through timely responses, task completion, and high client satisfaction.

• Demonstrated organization, proactivity, strong communication, and attention to detail.

• Overseeing day-to-day operations: Supervising and managing all aspects of the real estate business, ensuring smooth and efficient functioning.
• Strategic planning: Developing and implementing strategies to achieve business goals, growth, and profitability.
• Uses AI tools like Chat GPT and Quillbot.
• Performance analysis: Tracking key performance indicators (KPIs) to evaluate business performance and make data-driven decisions.
• Process optimization: Identifying areas for improvement and implementing streamlined processes to enhance efficiency.
• Related

• Worked on locating the best Board and Care, Assisted Living, and Nursing homes for families looking for the best care for their Elderly from budget to amenities.
• Responsible for planning, implementing, managing and monitoring the company's Social Media strategy to increase brand awareness, improve Marketing efforts and increase sales.
• Handled Facebook, Instagram, Yelp Pages
• Updates posting and answers queries.
• 9:00 AM - 6:00 PM PST

• Process Intake Interview
• Completes the admissions paperwork and uploads it digitally on the program's database
• Answers all incoming calls and voicemails.
• Submits the needed documents for verification of Insurance and Benefits.
• Reaches out to Patients for scheduling.
• 10:00 AM - 7:00 PM PST

• Worked on the details of the clients' Insurance
• From Personal, Auto, and Home Insurance
• A one-stop shop that could answer all queries
• Worked on the computation of their estimated coverage.
• Provided top of the line customer and agent assistance
• Maintained high service delivery through continued process assessment, development, and change management.
• 9:00 AM - 6:00 PM PST

• Assist users regarding installation issues and advanced technical concerns
• Resolves Error Codes
• Answers How Do I concerns, Payroll Assistance, and Data File Damages.
• Prepared journals, including prepayments and accruals, liaising with Accountant throughout.
• Used QuickBooks to compile reports on donor profiles, credit information, and response rates to improve donation tracking.
• Expert with Quickbooks Online
• 9:00 AM - 6:00 PM PST

• Repairs computer viruses
• Reformats Virus infected computes
• Installs Anti Virus software to multiple computers
• Answers Escalation calls
• Resolves Error Codes
• Installs operating system and configured business application
• Resolves Level 3 tickets
• Filters and submits viruses collated.
• Answers emails and Social Media correspondence.
• 9:00 AM - 6:00 PM PST

• Provide technical assistance for customers who have
• Networking issues, Fiber Optic connection, and other computer-related problems
• Provides resolution for customers who has home phone concerns.
• Provided clear and concise step-by-step technical help, both written and verbal to customers during IT issue diagnosis.
• 9:00 AM - 6:00 PM PST

• Provided VDSL service operated by AT&T
• It provides internet access up to 18Mbps along with phone and television services.
• Used excellent listening skills to obtain and note all information on customer issues, helping to solve problems more effectively.
• 9:00 AM - 6:00 PM PST

• Such as Home Networking Issues, DSL
• Issues, software issues, email issues, login issues and passwords
• Support wireless and complex issues
• Set up Home Network up to 3 computers.
• 9:00 AM - 6:00 PM PST