Michelle Mengote

• Reviewed vendor invoices for appropriate documentation and validity to ensure accurate payment processing.
• Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
• Maintained a high level of data integrity by consistently updating vendor information in the system accurately.
• Collaborated with departments to resolve discrepancies in invoices or purchase orders, enhancing operational efficiency.
• Trained new team members on accounts payable processes, contributing to a knowledgeable and effective team.
• Trained new team members on accounts payable processes, fostering a productive work environment.

• As a Virtual Assistant, your role is multifaceted and involves various administrative, customer service, and communication tasks to support the efficient functioning of the business. Executed a range of administrative, customer service, and communication tasks to ensure the efficient operation of the business.
• Created and delivered monthly comparison reports between associations, highlighting key performance indicators and trends to support decision-making.
• Delivered excellent customer service across multiple channels, including phone, email, and chat, leveraging social media to address inquiries and concerns; managed over 50 calls daily.
• Established and maintained a structured filing system for easy access to essential documents, enhancing operational efficiency for the business.
• Scheduling Meetings: Efficiently manage and schedule meetings with customers, ensuring coordination and communication to facilitate smooth interactions.
• As a Virtual Assistant, your role is multifaceted and involves various administrative, customer service, and communication tasks to support the efficient functioning of the business.
• Demonstrated self-motivation by consistently completing tasks without supervision.
• Utilised excellent verbal and written communication skills to convey information clearly.

• Follow up with customers regarding invoices, payments, and account balances through calls and emails, ensuring a positive and professional experience. • Respond to enquiries and provide support related to billing concerns while maintaining a high level of customer satisfaction. • Collaborated with clients to resolve aged debt and agree on payment arrangements. • Maintain and update customer records in the Collect system, ensuring data accuracy and completeness. • Build a rapport with customers to encourage timely payments and maintain strong business relationships..

• As a Customer Service Representative at Concentrix, specializing in handling inbound calls within a financial account, my role was crucial in providing exceptional customer service and support to clients seeking assistance with financial-related inquiries. This position involved a variety of responsibilities and demands to ensure the satisfaction of customers while maintaining compliance with financial regulations. The key aspects of my job description included:
• Inbound Call Management: Managing a high volume of incoming customer calls, inquiries, and requests within the financial account. Graveyard Shift.
• Customer Assistance: Addressing customer questions, concerns, and requests related to financial services, including account balances, transactions, statements, and general inquiries.
• Problem Resolution: Identifying and resolving customer issues effectively, which often included troubleshooting account discrepancies, billing errors, or transaction disputes.
• Financial Guidance: Offering guidance and information to customers on financial products, services, and options, including loans, credit cards, and other financial instruments.
• Regulatory Compliance: Ensuring adherence to financial industry regulations and privacy policies while handling customer information and transactions.
• Account Access Assistance: Assisting customers with account login issues, password resets, and security-related concerns to guarantee secure access to their financial information.
• Product and Service Knowledge: Maintaining in-depth knowledge of financial products and services to provide accurate and informative responses to customer inquiries.
• Documenting Interactions: Accurately recording and maintaining detailed records of customer interactions, issues, and resolutions in the company's CRM system.
• Cross-Selling: Identifying opportunities to cross-sell or upsell financial products and services to customers, where applicable.
• Professional Communication: Maintaining professional and courteous communication with customers, offering a positive customer experience even during challenging interactions.
• Team Collaboration: Collaborating with colleagues and supervisors to share information, best practices, and strategies for improved customer service.
• Training and Development: Participating in ongoing training and development programs to stay updated on industry changes, product updates, and customer service best practices.

• As an intern in the Salary Loan department at Land Bank of the Philippines, my role encompassed various responsibilities and provided a valuable learning experience. During my four-month internship, I contributed to the department's operations and gained insights into the financial and banking sector. My key responsibilities included:
• Loan Application Processing: Assisting in the processing of salary loan applications submitted by bank clients. This involved reviewing application documents, ensuring completeness, and verifying the accuracy of information.
• Data Entry and Management: Accurately entering applicant data and loan information into the bank's database systems. Maintaining and updating records to ensure data integrity.
• Client Interaction: Interacting with clients who visited the branch or contacted us by phone or email to inquire about loan status, document requirements, or loan terms. Providing clear and concise information to address their queries.
• Documentation and Filing: Managing physical and digital records of loan applications, approvals, and disbursements. Ensuring that documents were properly filed and organized for easy retrieval.
• Loan Disbursement Support: Assisting in the disbursement process of approved salary loans, which included preparing necessary paperwork and coordinating with clients for the release of funds.
• Compliance and Regulatory Procedures: Adhering to bank policies and regulatory guidelines to ensure that all loan-related processes were in compliance with applicable laws and regulations.
• Team Collaboration: Collaborating with colleagues in the department to streamline loan processing and improve overall departmental efficiency.
• Reporting: Preparing reports and summaries of loan application status, disbursements, and other relevant metrics as required by the department or management.
• Throughout my internship, I had the opportunity to gain practical experience in the financial industry, develop my organizational skills, and understand the importance of accuracy and compliance in banking operations. I also had the privilege of working with a dedicated team that provided guidance and support during my time at Land Bank of the Philippines. This experience has further fueled my interest in pursuing a career in finance and banking.