MICHELLE M. CASTILLO
Content Reviewer and Developer
Summary
Experienced in user-content review and development in the field of Business, Communication, Marketing, and Entrepreneurship.
Overview
5
5
years of professional experience
Work History
Business Content Developer/Reviewer
Emapta Philippines Inc.
01.2022 - 01.2025
- Company Overview: Course Hero Account
- Review a real-time tutor-generated content in terms of accuracy, completeness, instructiveness, readability, and format.
- Flags content solutions that violate company’s guidelines including copyright and Honor Code, Academic Integrity, and Fake or Spam comments.
- Review a Gen AI-generated content in terms of accuracy, completeness, instructiveness and readability.
- Annotate LLM-generated content by providing feedback and highlighting main point that needs improvement.
- Provides inputs about the possible reasons why would students rate AI content as unhelpful by specifying the issues found in the generated content.
- Performs reviewer’s monthly quality assessment by checking each reviewer’s scoring review that aligns with the company’s universal rubric and guidelines.
- Provides constructive feedback about the misaligned issues encountered.
- Applies emphatic feedback ensuring fair review assessment to other’s reviewer’s scoring.
- Checking the scoring of two reviewers with the same content solutions and provide which of the two are more accurate, otherwise, will provide feedback why both scores were considered misaligned against the company’s guidelines.
- Compile misaligned scoring and served as the topic for regular team scoring discussion.
- Course Hero Account
- Nominated for Project Excellence Award year 2023
Business Tutor
Course Hero
01.2021 - 01.2022
- Provides content knowledge resource or text-based content solutions for the platform’s global learners.
- Subjects covered were General Business and Management, Business Law, Human Resources, Project Management, Entrepreneurship, and Marketing.
- Provides a step-by-step content solution specifically for complex topics in business that supports learners in their academic goals.
- High Performing Tutor - Consistently maintain 100% helpful content rate
Financial Advisor
AIA Philamlife
02.2021 - 09.2021
- Performs market research for market prospecting.
- Performs all phases of the sales process from prospecting, contacting, presenting, and closing a sale.
- Ensures deep understanding of insurance products.
- Recommends financial plan based on customer’s financial capacity and preferences.
- Top Submitting Advisor- March to April 2021 - Achieved the highest submitted insurance policies from warm leads.
- Top Advisor in Lives Secured-July 2021 - Achieved the highest number of closed sales.
Intern/Trainee
Landbank
01.2017 - 01.2018
- Company Overview: Calapan Branch
- Answering inbound calls addressing customer’s issues and inquiries.
- Perform outbound calls for information verification to other bank branches.
- Printing documents necessary for customer’s transactions.
- Perform customer data documentation like sorting and filing customer specimen cards and other client confidential documents.
- Calapan Branch
- Landbank Internship Grade: 98%
Education
Master’s - Business Management Major in Business Administration
08.2020
Bachelor of Science - Entrepreneurship
04.2018
Skills
Basic and Advanced Excel
Pivot table
dashboard
advanced functions (VLOOKUP, index match, if error, etc)
Google Tools
Workspace
sheets
slides
forms
docs
drive
calendar
sites
Project Management tools
Jira
Trello
Microsoft Applications
Word
Power Point
Excel
Publisher
Graphic Tools and Design
Canva
MS Publisher
Paint
Video Editing Tools
Power Director
KineMaster
Strategic and Analytical Thinking
Data Interpretation and Analysis
Project Management
Documentation
Short Courses
- Interactive Dashboard and Data Visualization in Excel, Alison Online Learning
- Proofreading and Copyediting Techniques, Alison Online Learning
Awards
- Rising Rock Star Awardee, Highest growth in reviewer’s functional scorecard (Quarter) both quality and productivity.
- Top Submitting Advisor, Achieved the highest submitted insurance policies from warm leads.
- Top Advisor in Lives Secured, Achieved the highest number of closed sales.
Timeline
Business Content Developer/Reviewer - Emapta Philippines Inc.
01.2022 - 01.2025
Financial Advisor - AIA Philamlife
02.2021 - 09.2021
Business Tutor - Course Hero
01.2021 - 01.2022
Intern/Trainee - Landbank
01.2017 - 01.2018
University of Batangas - Master’s, Business Management Major in Business Administration
Mindoro State University - Bachelor of Science, Entrepreneurship