MICHELLE M. CASTILLO

Work History

Emapta Philippines Inc.

01.2022 - 01.2025

Company Overview: Course Hero Account
Review a real-time tutor-generated content in terms of accuracy, completeness, instructiveness, readability, and format.
Flags content solutions that violate company’s guidelines including copyright and Honor Code, Academic Integrity, and Fake or Spam comments.
Review a Gen AI-generated content in terms of accuracy, completeness, instructiveness and readability.
Annotate LLM-generated content by providing feedback and highlighting main point that needs improvement.
Provides inputs about the possible reasons why would students rate AI content as unhelpful by specifying the issues found in the generated content.
Performs reviewer’s monthly quality assessment by checking each reviewer’s scoring review that aligns with the company’s universal rubric and guidelines.
Provides constructive feedback about the misaligned issues encountered.
Applies emphatic feedback ensuring fair review assessment to other’s reviewer’s scoring.
Checking the scoring of two reviewers with the same content solutions and provide which of the two are more accurate, otherwise, will provide feedback why both scores were considered misaligned against the company’s guidelines.
Compile misaligned scoring and served as the topic for regular team scoring discussion.
Course Hero Account
Nominated for Project Excellence Award year 2023

Course Hero

01.2021 - 01.2022

Provides content knowledge resource or text-based content solutions for the platform’s global learners.
Subjects covered were General Business and Management, Business Law, Human Resources, Project Management, Entrepreneurship, and Marketing.
Provides a step-by-step content solution specifically for complex topics in business that supports learners in their academic goals.
High Performing Tutor - Consistently maintain 100% helpful content rate

AIA Philamlife

02.2021 - 09.2021

Performs market research for market prospecting.
Performs all phases of the sales process from prospecting, contacting, presenting, and closing a sale.
Ensures deep understanding of insurance products.
Recommends financial plan based on customer’s financial capacity and preferences.
Top Submitting Advisor- March to April 2021 - Achieved the highest submitted insurance policies from warm leads.
Top Advisor in Lives Secured-July 2021 - Achieved the highest number of closed sales.

Landbank

01.2017 - 01.2018

Company Overview: Calapan Branch
Answering inbound calls addressing customer’s issues and inquiries.
Perform outbound calls for information verification to other bank branches.
Printing documents necessary for customer’s transactions.
Perform customer data documentation like sorting and filing customer specimen cards and other client confidential documents.
Calapan Branch
Landbank Internship Grade: 98%