MICHELLE MANAGAD
Administrative Assistant/ CSR
City Of Calaca
Summary
Focused on professional and knowledgeable about devising innovative solutions to diverse client's concerns and goals. Strategic and forward-thinking with self-motivated and tactical mindset. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Administrative Staff Assistant
Power Zaver Techno Services Inc.
07.2024 - 01.2025
- Handled confidential documents with utmost discretion ensuring sensitive information remained secure at all times.
- Used advanced Microsoft Office skills to create polished documents, spreadsheets, and presentations that were well-received by colleagues and management alike.
- Enhanced office efficiency through the development and implementation of improved time management strategies.
- Maintained accurate records of employee attendance, vacation days, sick leave, and other essential HR information for efficient workforce management.
Operations CSR II
TELUS International Philippines, Inc.
01.2024 - 07.2024
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Data Encoder
Quantum Recruitment Dynamics Philippines Inc
07.2022 - 05.2023
- Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
- Maintained daily production logs of activities and completed work.
- Prepared source data for computer entry by compiling and sorting information.
- Extracted information from database to compile reports for audit process.
Customer Service Representative
LGK Solutions Ph. Inc
09.2019 - 02.2020
- Under CTA Account (Canadian Traffic Account) Classifying Data of a vehicle Non – voice account.
- Delivered prompt service to prioritize customer needs.
Production Staff
TRC Philippines Inc
09.2018 - 03.2019
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Resolved issues quickly to maintain productivity goals.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Used equipment properly to avoid workplace hazards or injuries.
Education
Bachelor Of Science - Industrial Engineering
University of Batangas
Kumintang Ibaba, Batangas 07.2020 - 05.2022
Dacanlao G. Agoncillo National High School - undefined
Dacanlao G. Agoncillo National High School
Calaca, Batangas 07.2011 - 03.2015
Skills
- Complaint Resolution
- Creative Problem Solving
- Training Development Aptitude
- Multitasking Abilities
- Teamwork and Collaboration
- Planning and Coordination
- Flexible and Adaptable
Certification
Project Management Fundamentals Certification, Ask Lex PH Academy, 03/2022
Timeline
Administrative Staff Assistant
Power Zaver Techno Services Inc.
07.2024 - 01.2025
Operations CSR II
TELUS International Philippines, Inc.
01.2024 - 07.2024
Data Encoder
Quantum Recruitment Dynamics Philippines Inc
07.2022 - 05.2023
Bachelor Of Science - Industrial Engineering
University of Batangas
07.2020 - 05.2022
Customer Service Representative
LGK Solutions Ph. Inc
09.2019 - 02.2020
Production Staff
TRC Philippines Inc
09.2018 - 03.2019
Dacanlao G. Agoncillo National High School - undefined
Dacanlao G. Agoncillo National High School
07.2011 - 03.2015
Similar Profiles
Airyl SeballoAiryl Seballo
Mechanical Engineer at Blackstone Techno-Power ServicesMechanical Engineer at Blackstone Techno-Power Services
Anshika RaiAnshika Rai
Project & HR Manager at Balaji Techno Power (Client: Reliance Jio)Project & HR Manager at Balaji Techno Power (Client: Reliance Jio)
Saswata BiswasSaswata Biswas
NA at Techno Power Enterprises Pvt. LtdNA at Techno Power Enterprises Pvt. Ltd
Airah Joyce MorañaAirah Joyce Moraña
Manual Repacker at CDO Foodsphere Inc.Manual Repacker at CDO Foodsphere Inc.
Marlando GomezMarlando Gomez
LINE LEADER (Die Casting Section) at Laguna Metts CorporationLINE LEADER (Die Casting Section) at Laguna Metts Corporation