MICHELLE JUNTAR
Liloan, Province Of Cebu
Summary
At Metropolitan Bank & Trust Company, I spearheaded operational enhancements, boosting branch efficiency through best practices and streamlined processes. My adept problem-solving and decision-making skills led to significant improvements in employee performance and customer satisfaction. Expert in Branch Operations Management and known for exceptional time management, I excel in operational risk assessment and personalized service delivery.
Overview
11
11
years of professional experience
Work History
Branch Operations Officer
Metropolitan Bank & Trust Company
12.2013 - Current
- Improved branch efficiency by streamlining operational processes and implementing best practices.
- Evaluated employee performance regularly, providing constructive feedback designed to help each individual reach their full potential on the job.
- Resolved escalated issues promptly, demonstrating strong problem-solving skills while maintaining professionalism at all times.
- Balanced daily cash and ATM, immediately documenting inaccuracies.
- Reviewed new accounts for required documentation.
- Enhanced customer satisfaction with prompt issue resolution and personalized service.
- Optimized workflows within the branch so that resources could be allocated more efficiently based on changing demands throughout any given day.
Education
Bachelor of Science - Financial Management
UNIVERSITY OF SAN JOSE RECOLETOS
Cebu City, Philippines10-2013
Skills
- Branch Operations Management
- Time Management Efficiency
- Decision-making capabilities
- Operational Risk Assessment
Timeline
Branch Operations Officer
Metropolitan Bank & Trust Company
12.2013 - Current
Bachelor of Science - Financial Management
UNIVERSITY OF SAN JOSE RECOLETOS
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