Michelle Huang
Advance Application / Cloud Support & Engineer Analyst
Manila, Metro Manila
Summary
At Accenture Inc., I excelled as an Advance App/Cloud Support & Engineer Analyst with four years of experience in delivering technical solutions and support. Proven expertise in fostering customer relationships, coupled with the ability to thrive in high-pressure environments. Adept at communicating complex technical concepts effectively and working collaboratively within teams to achieve shared goals. Committed to continuous improvement and professional growth within the field of cloud technology and engineering.
Overview
1824
1824
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Advance App/Cloud Support & Engineer Analyst
Accenture Inc.
Mandaluyong City, Metro Manila
09.202 - Current
- Successfully managed complex support requests and provided timely resolutions to enhance customer satisfaction.
- Worked closely with engineering teams to develop and implement improvements that streamlined service delivery
- Conducted training sessions to internal support engineers to utilize cloud technologies to their fullest potential.
- Conducted training sessions to internal quality coordinators to upkeep the metrics of ticket inflows on monthly basis.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation of support issues and solutions to facilitate knowledge sharing.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Identified and executed process enhancements that led to increased operational efficiency.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
Advance App/Cloud Support Engineer Associate
Accenture Inc.
Mandaluyong City, Metro Manila
10.2020 - 08.2022
- Conducted training sessions for junior team members and new hires, fostering a culture of continuous learning and skills development.
- Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
- Streamlined deployment processes with the integration of automation tools and best practices.
- Enhanced system performance by optimizing cloud infrastructure and implementing scalable solutions.
- Collaborated with cross-functional teams to design, develop, and implement seamless cloud migrations.
- Boosted customer satisfaction by delivering prompt technical support and resolving complex issues.
- Created custom scripts to automate repetitive tasks, increasing efficiency within the team.
- Provided top-notch customer service while addressing client concerns regarding their cloud environments effectively.
Education
Bachelor of Science - Construction Engineering And Management
Mapua Institute of Technology
Intramuros, Metro Manila 07.2011 - 03.2025
Skills
Technical Support
Problem-solving abilities
Cloud Applications
Customer Satisfaction
Quality control and Performance Metrics
Collaborative Teams
Adaptability and flexibility
Continuous improvement
Certification
Microsoft Certified: Azure Fundamentals
Timeline
Microsoft Certified: Power Platform Fundamentals
05-2024
Microsoft Certified: Azure Fundamentals
07-2021
Advance App/Cloud Support Engineer Associate
Accenture Inc.
10.2020 - 08.2022
Bachelor of Science - Construction Engineering And Management
Mapua Institute of Technology
07.2011 - 03.2025
Advance App/Cloud Support & Engineer Analyst
Accenture Inc.
09.202 - Current
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