MICHELLE GALES DUBLAS
BANK TELLER
Lapu-lapu City
Summary
Detail-oriented financial professional with experience in banking, customer service, and accounting support. Skilled in transaction processing, billing and account issue resolution, and CRM documentation. Known for professionalism, multitasking, and building customer trust through accurate, efficient service.
Overview
3
3
years of professional experience
Work History
Bank Teller
BDO Unibank
08.2016 - 2026
- Skilled in processing financial transactions, maintaining accurate records, resolving customer concerns, and delivering excellent customer service.
- Maintained organized records for transactions, remittances, and branch documentation.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Customer Service Representative
Alorica Philippines
04.2014 - 06.2016
- With strong communication, problem-solving, and multitasking skills, dedicated to delivering excellent customer service and resolving inquiries efficiently.
- Resolved billing, account, and product concerns through accurate issue diagnosis.
- Documented customer interactions and case notes in CRM systems.
- Verified customer information before processing requests and account updates.
Accounting Intern
Philippine Golden Kaizen Holdings
11.2013 - 02.2014
- Recorded daily journal entries and maintained accurate general ledger updates.
- Reconciled bank statements against accounting records to resolve discrepancies promptly.
- Prepared supporting documents for accounts payable and accounts receivable processing.
- Organized financial records and filing systems for audit and compliance readiness.
Education
Bachelor of Science - Management Accounting
Univerity of San Jose Recoletos
04.2001 -
Skills
Data entry efficiency
Professionalism and courtesy
Financial transactions
Multitasking and organization
Excel proficiency
Timeline
Bank Teller
BDO Unibank
08.2016 - 2026
Customer Service Representative
Alorica Philippines
04.2014 - 06.2016
Accounting Intern
Philippine Golden Kaizen Holdings
11.2013 - 02.2014
Bachelor of Science - Management Accounting
Univerity of San Jose Recoletos
04.2001 -