- Character Reference:
- Available upon request
- Michelle F Saragosala Applicant
Michelle F. Saragosala
Laiya Ibabao
Summary
A hardworking IT professional who strives to grow and learn in order to improve her skillset while working in the organization, bringing her best effort to help in the most possible way. Good team player to execute tasks given while being able to lead as well to achieve goals of the team.
Overview
9
9
years of professional experience
Work History
Assistant System Specialist
Lenovo PCCW Solution
11.2020 - Current
- Creation of monthly schedule of patching activity for all T1 and T2 servers of client -Installation of security patch to all client’s Windows(733servers),ESXI and Ubuntu servers scheduled daily
- Troubleshooting of errors encountered on servers while doing the patching activity -Creation and closing of request tickets assigned to team in ServiceNow system
- Vulnerability remediation of client’s servers -Checking of new servers if already found on Vcenter and configured on WSUS server -Deletion of created snapshots in Vcenter by our team.
UNIX/Linux Systems Administrator
DXC Technology
05.2019 - 01.2020
- (Contingent)
- ActionLabs IT Services Phils.,Corp
- Supports 258+ Unix/Linux based Production/DEV/QAS servers managed by DXC-JGS
- Ensures compliance in SLA especially for High Severity incidents
- Strictly follows ITIL process
- Attends to DORM (Daily Operations Review Meeting), TAB, and CAB meetings
- Updates tickets and service requests regularly
- Enrollment and Monitoring of Unix/Linux servers in NAGIOS
- Deployment of HPE Data Protector Agent and Patch bundles
- Installation of Security patches for vulnerabilities in Linux servers
- Account Management in HPUX, IBM AIX, and Linux servers
- Performs OAT/RTP for servers to be included in DXC Baseline
- Cooperates with Third party vendor’s applications in providing support to the client
- Participated in Project management and delivered the requirements on a timely manner
- Skills
- Unix/Linux Server Administration, various Unix/Linux OS flavors:
- SuSE Linux 11&12, CentOS 6&7 - OS Installation, Network configuration
- File system Management using LVM
- Basic Bash / Unix shell scripting
- OS configuration,upgrade
- Installation, configuration, and administration of Linux Network services
- VMWare
- Administered VM guests in vCenter server
- Provisioning and configuration
- Windows Server Administration
- Basic Active directory management
Change Management Coordinator
DXC Technology
05.2018 - 05.2019
- Contingent)
- ActionLabs IT Services Phils., Corp
- Managed all change requests throughout organization
- Facilitate the TAB/CAB meeting
- Maintained all correct procedures and ensured accuracy
- Developed and distributed all change management reports
- Provided support to all support groups and provide answers to all queries
- Documented all reports and agendas for various change management meetings
- Ensured response to change requests within required timeframe and monitored impact on various businesses
- Maintained reports for all change requests and monitor all metrics impacting business.
Data Operator Engineer
HP, Hewlett Packard, DXC Technology
03.2015 - 05.2018
- Project Everest (Contingent)
- ActionLabs IT Services Phils.,Corp
- Monitor AS400/JDA MMS and Windows jobs through TIVOLI job scheduler tool
- Check replication between AS400/JDA MMS production and disaster recovery servers if synchronize through ICluster monitoring
- Monitor daily sales and transactions made by all Robinsons Department stores, Robinsons Topshop, handyman, Robinsons Appliances, Robinsons Diaso Diversified Corporation, Toys R Us
- Check and process END of Day procedures on JDA-Merchandise Management System running in RPG/CL using AS400 Machine
- Oversees the processing of jobs, scheduling of production runs and issuance of files; ensures that all jobs scheduled on his shift are processed on time and according to specification and that the utilization of resources are optimized
- Monitors server database growth to prevent disk full error
- Keeps the log of disk usage and bring-up to technical support critical disk status
- Monitors the implementation of procedures for the regular maintenance and back-up of production Libraries and data files of AS400 and servers at Windows NT.
Education
BS - Computer Engineering
01.2015
Interests
Additional Information
- EARIST Nagtahan, Manila, Philippines Achievements , Top performer of the Month – November 2020 Top performer of the Month – March 2019 Top performer of the Month – February 2019 Top performer of the Month – January 2019 Top performer of the Month – May 2018
Timeline
Assistant System Specialist
Lenovo PCCW Solution
11.2020 - Current
UNIX/Linux Systems Administrator
DXC Technology
05.2019 - 01.2020
Change Management Coordinator
DXC Technology
05.2018 - 05.2019
Data Operator Engineer
HP, Hewlett Packard, DXC Technology
03.2015 - 05.2018
BS - Computer Engineering
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