Highly motivated and skilled professional seeking to leverage knowledge and abilities to excel in duties and responsibilities. Committed to continuously improving skills and competencies, aiming to contribute effectively to the success of the organization. Strong focus on growth and development, dedicated to delivering exceptional results and making a positive impact.
Hi, I’m
MICHELLE F. ADOLFO
Parañaque City
Summary
Overview
15
years of professional experience
Work History
City Government of Parañaque
Administrative Assistant
07.2022 - Current
Job overview
- Perform general administrative support such as filing, logging of documents and other clerical tasks
- Manage calendar and schedule, coordinate meetings and appointments.
Orbio World
Email Support Representative
02.2023 - 11.2023
Job overview
- Updated knowledge base articles for better access to information and support resources.
- Investigated product-related problems for quick resolution and improved customer trust.
- Coordinated with team members to share insights and improve response strategies.
- Resolved customer inquiries by providing clear and accurate information via email.
City Government of Parañaque
Security Agent 1
08.2021 - 06.2022
Job overview
- Monitoring the area, provides detailed reports on daily activities to management
Mac-Nels Line, Inc.
Customer Service Representative
02.2021 - 07.2021
Job overview
- Provide logistical expertise to sell transportation and shipment solutions
- Coordinate transportation and distribution processes for specific client portfolios.
- Creating new lead account
- Coordinated interactions between carriers, customers, and agents.
- Provide quotation to customer
- Coordinating export shipment from/to shipper/carrier
- Prepare House Bill for export shipments
Icargo Worldwide Logistics Inc.
Customer Service Representative
07.2019 - 01.2021
Job overview
- Provide logistical expertise to sell transportation and shipment solutions
- Manage logistics for assigned accounts
- Creating new lead account
- Communicating between agents, customers and carriers
- Provide quotation to customer
- Coordinating import & export shipment from/to shipper/consignee
- Prepare House Bill for export shipments
All Fast Worldwide Logistics Corp.
Customer Service Representative
03.2018 - 06.2019
Job overview
- Provide logistical expertise to sell transportation and shipment solutions
- Manage logistics for assigned accounts
- Creating new lead account
- Communicating between agents, customers and carriers
- Provide quotation to customer
- Coordinating import & export shipment from/to shipper/consignee
- Assist on billings & overdue accounts of customer
City Government of Parañaque City
Administrative Aide IV
07.2015 - 02.2018
Job overview
- Offered administrative assistance to team members.
Aeroworld Logistics Inc.
Import & Export Coordinator
03.2014 - 06.2015
Job overview
- Cultivated partnerships across agents, customers, and carriers to enhance collaboration.
- Provide logistical expertise to sell transportation and shipment solutions
- Coordinating import & export shipment from/to shipper/consignee
City Government of Parañaque City
Administrative Aide
07.2010 - 07.2013
Job overview
- Assisting personal and medical solicitation
Education
Philippine Merchant Marine School (PMMS)Las Piñas
Bachelor of Science from Customs Administration
04.2014
University Overview
Parañaque National High School (MAIN)Parañaque City
Secondary School
04.2009
University Overview
Fourth Estate Elementary SchoolParañaque City
Primary School
04.2005
University Overview
Skills
- MS Office
- Workflow Coordination
- Customer Service
Personal Information
Personal Information
- Age: 32
- Place of Birth: Parañaque City
- Date of Birth: September 14, 1992
- Height: 151cm
- Weight: 110lbs
- Gender: Female
- Nationality: Filipino
- Religion: Evangelical Christian
Seminars and Trainings
Seminars and Trainings
- Gender and development program.
- Sales Training Program : Sales Probing, Negotiation and Closing.
- Airport/Seaport Exposure Program
- Bureau of Customs Warehousing System and Operations.
Languages
English
Intermediate (B1)
Filipino
Bilingual or Proficient (C2)
Timeline
Email Support Representative
Orbio World
02.2023 - 11.2023
Administrative Assistant
City Government of Parañaque
07.2022 - Current
Security Agent 1
City Government of Parañaque
08.2021 - 06.2022
Customer Service Representative
Mac-Nels Line, Inc.
02.2021 - 07.2021
Customer Service Representative
Icargo Worldwide Logistics Inc.
07.2019 - 01.2021
Customer Service Representative
All Fast Worldwide Logistics Corp.
03.2018 - 06.2019
Administrative Aide IV
City Government of Parañaque City
07.2015 - 02.2018
Import & Export Coordinator
Aeroworld Logistics Inc.
03.2014 - 06.2015
Administrative Aide
City Government of Parañaque City
07.2010 - 07.2013
Philippine Merchant Marine School (PMMS)
Bachelor of Science from Customs Administration
Parañaque National High School (MAIN)
Secondary School
Fourth Estate Elementary School
Primary School
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