Michelle Dumasig
Paranaque City
Summary
To enhance and apply my knowledge and skills in various works or activity as well as improving my interpersonal skills. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
8
8
years of professional experience
Work History
Customer Service Advisor
Enshored Philippines Inc.
04.2022 - Current
- Receive calls, emails or IM from international clients and assist with their inquiries and concerns
- Communicate effectively with clients and offer world class customer service
- Assist with ad hoc projects
- Work with high-performing team and support colleagues
- Participate in special task handling financial responsibilities.
Customer Advisor
TRIP.COM (PHILIPPINES) INC
11.2021 - 03.2022
- Receive calls, emails or IM from international clients and assist with their inquiries and concerns
- Communicate effectively with clients and offer world class customer service
- Assist with ad hoc projects
- Work with high-performing team and support colleagues.
Cargo Customs Service Support Agent
Delta Airlines
02.2018 - 05.2021
- Verification of Cargo Information both High Risk and Hold Risk in the Delta System (WebVision)
- Report discrepancies found to the station origin of Cargoes to prevent customs violations and penalties
- Removal of mail from a certain flight
- Advance verification of cargo information en route to China especially weight discrepancies which may result to penalties.
Import Brokerage Support Staff
Expeditors Philippines Inc.
06.2017 - 10.2017
- Responsibility to make sure that my cargoes be transported from Origin (International) to Destination (Philippines)
- Make sure that Customs Documents for each cargo are done legally and efficiently
- Finish several reports to support the process of each job done.
Intern
Damco Philippines Inc.
04.2016 - 05.2016
Education
Bachelor of Science -
PATTS College of Aeronautics
Parañaque City04-2017
High School Diploma -
Philippine School Doha
Doha, Qatar03-2012
Skills
- Computer Literate
- Can type reasonably fast
- Can work under pressure
- Willing to take new challenges
- Can work with minimal supervision
- Administrative Support
- Administrative Tasks
- Teamwork and Collaboration
- Outstanding Communication Skills
- Attention to Detail
- Operations Support
- Good English writing skills
- Research
- Fast Learner
- Complaint Handling
Affiliations
Airline Business Administration Society, Member, 2014 - 2017
Accomplishments
Marketing Quiz Bee - 2nd Place, 01/18/17, PATTS Lobby
Personal Information
- Age: 30
- Date of Birth: 01/07/94
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholicism
References
Joshua M. De Sena
- Lead Agent, Air Import / Customs Handling
- Brokerage, Expeditors Philippines Inc.,
- +639255281997
Haven Kyle G. Cruz
- Customer Feedback Management Cosultant/ Trainer on Demand
- Lufthansa Services Philippines
- +639554701201
Training and Certification
- PISFA II Training Seminar, PATTS College of Aeronautics, 01/30/17
- Airfreight Facilities Tour, Subic Bay International Airport, Subic Bay, Zambales, Philippines, 10/10/16
- PISFA I Training: Foundation and Intermediate Course on Multimodal Transport Operation Seminar, PATTS College of Aeronautics, 01/2016
- Learn to Speak Korean 1, Yonsei University, 08/06/21
- Seafreight Facilities Tour, Subic Bay ICT-2, Subic Bay, Zambales, Philippines, 10/10/16
- English Plus Training, PATTS College of Aeronautics, 40 hours
- First Step Korean, Yonsei University, 05/24/21
Timeline
Customer Service Advisor
Enshored Philippines Inc.
04.2022 - Current
Customer Advisor
TRIP.COM (PHILIPPINES) INC
11.2021 - 03.2022
Cargo Customs Service Support Agent
Delta Airlines
02.2018 - 05.2021
Import Brokerage Support Staff
Expeditors Philippines Inc.
06.2017 - 10.2017
Intern
Damco Philippines Inc.
04.2016 - 05.2016
Bachelor of Science -
PATTS College of Aeronautics
High School Diploma -
Philippine School Doha
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