Michelle D. Narboneta
Tarlac City, Province Of Tarlac
Summary
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to propel team success and make valuable contributions to organizational growth.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Operations Accountant
CLOUDSTAFF PHILIPPINES
07.2017 - Current
- Client Engaged - Account: Real Estate Company (US) February 2024 to present
- Trust Accounting
- Receiving and coding of supplier’s invoices into AppFolio
- Bank Reconciliation
- Monitor rent payments
- Property Management
- Coordinate tenant requests and maintenance services, ensuring smooth day-to-day operation
- Answer and route phone calls to appropriate contacts, dispatching personnel based on need
- Provide tenants and vendors with building information and schedule maintenance service
- Assist Property Managers with forms, spreadsheets, correspondence, and document management
- Maintain tenant contact information, insurance files, and risk management policies
Senior Accountant
CLOUDSTAFF PHILIPPINES
07.2017 - 02.2024
- Client Engaged - Account: Real Estate Company (AU)
- General Accounting
- Receiving and coding of supplier’s invoices into QuickBooks
- Bank Reconciliation
- Processing and Sending of Remittance advises suppliers
- Processing Sales Invoices into QuickBooks
- Profit & Loss reconciliation for Marketing Services/Collateral Marketing
- Bill Back charges to vendor or Sales Agents
- Classing Allocations
- Updating the Staff & Classes Spread sheet each month (for payroll purposes)
- New information on Percentage & New Staff Added
- Trust Accounting
- Processing of Internet Advertising Invoices for Property Management
- Update Monthly Leasing & New Business Spreadsheet
- Rest Data Checking (weekly)
- Archiving Sales Properties Settled & Finished
- Checking and preparing for monthly Sales/PM debtors
- Insurance invoicing (Eagle Protect, Terri Scheer etc.)
- Taking reception calls
Specialist Global Accounts Payable and Global Travel/Expense Approver
RMS COLLECT PHILS, Inc. (an Iqor Company)
06.2012 - 07.2017
- In-change of Global Purchase Order releases/Invoice matching in NuVision
- Manages list of vendors – US suppliers particularly Oklahoma vendors
- Assisting US and local vendors on how to submit invoices to minimize overdue payments
- Review vendors statements and invoices for accuracy
- Process invoices for payment to vendors by checking invoices against purchase orders before sending them to the system
- Handles non-routine issues from vendors by directly calling them to discuss the scenario
- Co-manage AccountsPayable.Help inbox where most of the query and request comes in
- Schedule and Facilitate training for new vendors to introduce and walk-through of the payment system
- Prepares Aging of payables to ensure invoices are processed in a timely manner
- Approves/Reject Expense reimbursement in accordance with the Global Travel and Expense policy
- Co-manage TnE.Help inbox where most of the query and request come in
- Conduct monthly training for Leadership seminar regarding the process on how to reimburse expenses!
- Expense/Reimbursement approver for countries like US, Canada, Panama, Hongkong, India, and Philippines
- Miscellaneous business support activities that may be assigned from time to time
Accounts Payable staff
Cyber City Teleservices Ltd.
10.2005 - 02.2012
- Accounting & Finance Department
- Data entry into Accounting System (SAP B1)
- Perform the expense reports, supplier’s invoices, and payments
- Check and prepare weekly cash requirements and aging of payables
- Check and prepare monthly variance report
- Log in all bills received, coding and updating of Vendor accounts
- Performs bank reconciliation with corporate records
- Prepare and Maintain contract database for the Supplies
- Coordination with Supplier on statements of account and payments
Customer Service Representative / Quality Analyst
Cyber City Teleservices Ltd.
10.2005 - 02.2012
- Quality Analyst
- Does evaluations and analysis of Customer Service and Infomercial transactions of call center agents
- Facilitates Client and Internal Calibration sessions
- Attending training, sessions, and other regular meetings to enhance product knowledge and skills
- Retrieve recordings and do evaluations as requested by Operations
- Performs transaction evaluations of Customer Service calls
- Receives and attends Customer Service and Sales calls
Education
Bachelor of Science - Business Administration- Major in Accounting
College of the Holy Spirit
01.1989 - 01.1993
Skills
- QuickBooks
- Lightyear
- Cloud Property Tree
- SAP Accounting System
- Business One
- Microsoft Office
- XERO Accounting software
- MYOB Accounting software
- Trust Accounting
- AppFolio
- Our property Agent box
- Inspect Real Estate
- REST
- File smart
Timeline
Operations Accountant
CLOUDSTAFF PHILIPPINES
07.2017 - Current
Senior Accountant
CLOUDSTAFF PHILIPPINES
07.2017 - 02.2024
Specialist Global Accounts Payable and Global Travel/Expense Approver
RMS COLLECT PHILS, Inc. (an Iqor Company)
06.2012 - 07.2017
Accounts Payable staff
Cyber City Teleservices Ltd.
10.2005 - 02.2012
Customer Service Representative / Quality Analyst
Cyber City Teleservices Ltd.
10.2005 - 02.2012
Bachelor of Science - Business Administration- Major in Accounting
College of the Holy Spirit
01.1989 - 01.1993
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