Customer Sales Representative
MICHELLE DIANNE N. GARCIA
Lapu-Lapu City
Summary
To be a part of company that indulges professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills.
Overview
5
5
2
2
Market Researcher
Work History
Market Researcher
Dynata
09.2024 - Current
- Length of Service: 1 year
- Recorded accurate respondents' answers during interviews for future reference.
- Surveyed methodologies to gather actionable insights.
Customer Service Representative (Inbound Sales Agent)
ResultsCX
07.2023 - 09.2024
- Length of Service: 1yr & 2 months
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Sykes Asia, Inc.
10.2021 - 03.2022
- Length of Service: 6 months
- Managed high-volume call flow while maintaining quality service and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Local Store Marketing
Choice Gourmet Banquet, Inc. (McDonald's)
09.2014 - 05.2018
- Length of Service: 3 years & 8 months
- Developed and executed local marketing strategies to enhance brand visibility within the community.
- Collaborated with management to plan and implement promotional events, driving customer engagement and sales growth.
- Maximized revenue potential by identifying opportunities for cross-selling and upselling during customer interactions.
- Organized successful store events, attracting new customers and fostering brand loyalty among existing clientele.
- Boosted store sales through effective visual merchandising and product placement strategies.
Education
Bachelor of Science - Hospitality Management
University of Cebu
CebuSkills
- Teamwork and collaboration
- Healthy attitude towards work
- Market research
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
- Goal setting
- Deadline driven
- Task prioritization
Language Spoken
English
Cebuano
Tagalog
Timeline
Market Researcher
Dynata
09.2024 - Current
Customer Service Representative (Inbound Sales Agent)
ResultsCX
07.2023 - 09.2024
Customer Service Representative
Sykes Asia, Inc.
10.2021 - 03.2022
Local Store Marketing
Choice Gourmet Banquet, Inc. (McDonald's)
09.2014 - 05.2018
Bachelor of Science - Hospitality Management
University of Cebu
References
Romeo, Auxtero, Sales and Marketing Officer, romeoauxtero@gmail.com, SEBASTIEN HOTEL
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Arts and crafts
Don't just focus on commitment but also creativity as well, whether that’s a complex problem, it also needs a creative solutions or a helping hand getting things together.
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