MICHELLE DESQUITADO
Bayugan
Summary
Professional with strong foundation in real estate operations, skilled in managing complex transactions from contract to close. Known for excellent organizational abilities, effective communication, and keen attention to detail. Highly collaborative, adaptable to changing priorities, and consistently delivers results. Proficient in document management, client relations, and multi-tasking in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Real Estate Transaction Coordinator
MyOutDesk
04.2021 - Current
- Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
- Collaborated with escrow officers, title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
- Managed multiple concurrent transactions with exceptional organization skills, ensuring deadlines were met and clients were updated regularly.
- Supported successful closings by obtaining signatures from all parties involved in a timely manner while ensuring clear communication throughout the process.
- Create and maintain calendar of events and detailed task lists.
General Virtual Assistant
VA Platinum
09.2020 - 02.2021
- Enter borrower and loan information into customer management systems and track application progress.
- Communicate with borrowers, loan officers, and third parties to address inquiries and obtain missing information.
- Verify that loan applications meet lender and regulatory standards, including compliance with HUD and FHA guidelines.
- Collect and verify essential documents like pay stubs, bank statements, credit reports, and appraisals.
Executive Secretary Cum Administrative Assistant
Earth Peace Research Center (UAE)
04.2019 - 12.2019
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
Customer Service Rep/Contract Specialist
Author Solutions Inc
01.2014 - 01.2019
- Act as a front liner of the company after sales. Send contracts to the authors.
- Answers inquiries about products, payment plan terms, explain the publication process via email and call and concerns regarding publication contract.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Convergys US
01.2013 - 01.2014
- Handle billing inquiries, payments and upgrade options
- Assisting customers on their inquiries such as payments, plan terms, plan renewals, phone replacement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CSR / Quality Assurance Analyst
QUALFON Philippines
01.2007 - 01.2013
- Daily monitoring and evaluation on representatives taking calls based on the guidelines set by the company.
- Coordinates with the team leaders and managers, providing feedback on the representative’s performance. Provides coaching and feedback to the agents to ensure quality customer service.
- Taking managerial calls for customer’s unresolved issues and deescalating them.
Teller/Savings & Loans Bookkeeper
Peoples Bank Of Caraga Phils.
01.2004 - 01.2007
- Updating records, keeping track of accounts payable and prepare financial reports and bank deposits.
- Processed customer transactions promptly, minimizing wait times.
- Handle administrative requests and queries from the managers, audit teams and field supervisors.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Bachelor of Science - Management
University of San Jose – Recoletos
Cebu City, Philippines10.2003
Skills
- Strong analytical and organizational skills
- Keen attention to details with an ability to spot errors
- Ability to work effectively in a dynamic multi-tasking environment, and problem solving skills
- Computer literate using MS Application and proficient knowledge on Salesforce, CRM, DocuSign, Canva, G Suite, Workplace, basic accounting and other management systems
- Client communication
- Deadline management
- File management
- Document preparation
Timeline
Real Estate Transaction Coordinator
MyOutDesk
04.2021 - Current
General Virtual Assistant
VA Platinum
09.2020 - 02.2021
Executive Secretary Cum Administrative Assistant
Earth Peace Research Center (UAE)
04.2019 - 12.2019
Customer Service Rep/Contract Specialist
Author Solutions Inc
01.2014 - 01.2019
Customer Service Representative
Convergys US
01.2013 - 01.2014
CSR / Quality Assurance Analyst
QUALFON Philippines
01.2007 - 01.2013
Teller/Savings & Loans Bookkeeper
Peoples Bank Of Caraga Phils.
01.2004 - 01.2007
Bachelor of Science - Management
University of San Jose – Recoletos
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