Michelle delos Santos
General Trias
Summary
Over 11 years of team management experience, adept at handling workloads, delivering quality results, and leading diverse teams. Strong work ethic, leadership skills, and commitment to continuous improvement drive excellence in dynamic environments. Strategic leader with expertise in driving business growth, fostering high-performance teams, navigating complex challenges, and delivering impactful results. Skilled at building collaborative environments and leveraging analytical skills to meet evolving demands. Recognized for exceptional communication, leadership, and problem-solving abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Client Success Partner
BruntWork
01.2024 - Current
- Ensure seamless staff transitions, operational efficiency, and strong client-staff relationships. Key skills: problem-solving, multitasking, and effective collaboration.
Appointment Setter
Cleaning in Motion
09.2024 - 07.2025
- Set appointments with client and potential prospect.
- Provided decision maker with information about cleaning service benefits and walkthrough to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Cold Caller
Medical Spa
10.2022 - 07.2024
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
Recruitment Coordinator Supervisor
TLC Nursing
01.2021 - 01.2024
- Develop and Coach Recruitment Coordinators: Mentor to enhance skills and performance.
- Conduct Training for New Hires: Deliver training for successful integration.
- Assign Social Media Leads: Manage lead distribution and follow-up.
- Process Improvement: Streamline recruitment processes.
- Provide Real-Time Reports: Present recruitment metrics and insights.
OIC Supervisor
RMS COLLECT PHILS. INC. (An IQOR Company)
01.2018 - 01.2022
- Manage and Develop New Hires: Oversee onboarding for new employees post-training, providing support and mentorship to ensure a smooth transition and continuous growth.
Operations Supervisor
FIS Global Solutions
01.2016 - 01.2018
- Develop and Coach New Consultants: Help new consultants improve their skills in billing, troubleshooting, and sales calls to effectively resolve customer issues and meet performance goals.
Operations Supervisor
TELETECH COMPANY (BPO)
01.2013 - 01.2016
- Coaching on Moves and Billing Calls: Provided coaching to consultants to improve their skills in handling moves and billing inquiries, driving performance success.
- Developing Future Leaders: Focused on developing the skills of future Team Leaders, SMEs, CEs, and Trainers, preparing them for advanced roles.
Customer Service Representative
Telstra Powered by TeleTech Philippines
01.2008 - 01.2013
- Provide support and resolve inquiries via phone, email, and chat. Address customer concerns, process requests, and ensure satisfaction through effective communication and problem-solving.
Education
Bachelor of Science - Office Management
University of Pasay
Skills
- Leadership proficiency
- Effective communication skills
- Efficiency in operations and administration
- Strong organizational abilities
- Regulatory research
- Client relationship management
- Lead assessment expertise
- Administrative management
- Customer relationship building
- Marketing
- Performance analysis
- Knowledgeable in [software]
- Recruitment and hiring
Certification
Legal Soft Solutions: Near Hire Training
Timeline
Appointment Setter
Cleaning in Motion
09.2024 - 07.2025
Client Success Partner
BruntWork
01.2024 - Current
Cold Caller
Medical Spa
10.2022 - 07.2024
Recruitment Coordinator Supervisor
TLC Nursing
01.2021 - 01.2024
OIC Supervisor
RMS COLLECT PHILS. INC. (An IQOR Company)
01.2018 - 01.2022
Operations Supervisor
FIS Global Solutions
01.2016 - 01.2018
Operations Supervisor
TELETECH COMPANY (BPO)
01.2013 - 01.2016
Customer Service Representative
Telstra Powered by TeleTech Philippines
01.2008 - 01.2013
Bachelor of Science - Office Management
University of Pasay
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