Open To Work
Michelle D. Diño
Maxicare Health Care Corporation
Naic
Work Preference
Desired Job Title
Client Services Supervisor / ConciergeCustomer Support RepresentativeBranch ManagerStore Supervisor
Work Type
Full Time
Location Preference
Remote
Important To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefitsPersonal development programsStock Options / Equity / Profit SharingPaid sick leave4-day work week
12
Years of experience
Detail-oriented and client-focused professional with over 14 years of work experience in healthcare support, client services, and administrative operations. Proven ability to manage patient coordination, appointment scheduling, and CRM systems with accuracy and empathy. Adept at handling confidential medical information, supporting virtual healthcare operations, and ensuring seamless communication between patients, providers, and internal teams. Seeking a Medical Virtual Assistant role where I can leverage my healthcare background and organizational expertise to enhance patient care and operational efficiency.
Work History
Client Services Supervisor / Concierge
2 Years- Serve as the primary liaison between clients, healthcare providers, and internal departments to ensure efficient service delivery.
- Coordinate patient benefits, provider appointments, and healthcare documentation.
- Manage client inquiries and resolve service concerns with professionalism and empathy.
- Utilize CRM tools to track client interactions, maintain accurate records, and generate service reports.
- Support virtual administrative tasks, including email correspondence, scheduling, and data management.
- Oversaw daily operations and ensured adherence to customer service standards.
- Developed training materials for team members to enhance service delivery.
- Implemented process improvements resulting in increased client satisfaction.
- Coordinated communication between departments to resolve client issues promptly.
Customer Support Representative
5 Months- Handled client inquiries related to tax and compliance services via phone, email, and chat.
- Ensured data accuracy and adherence to confidentiality standards.
Branch Manager
2 Years 1 Month- Supervised daily operations, staff performance, and client service quality.
- Implemented marketing initiatives and managed administrative documentation.
Store Supervisor
4 Years 11 Months- Oversaw store operations, staff coordination, and customer service functions.
- Conducted inventory management and promotional activities.
Education
Bachelor of Science - Nursing
Undergraduate
Bachelor of Science - Psychology
Graduated
High School Diploma
Graduated
Skills
Microsoft Office Suite | Google Workspace
CRM & EMR Systems
Internet Research & Data Management
Basic Graphic Design (Canva)
Virtual Communication Tools (Zoom
Slack
Teams)
Timeline
Client Services Supervisor / Concierge
Maxicare Health Care Corporation
05.2024 - 05.2026Read More
Customer Support Representative
Conduent Philippines
12.2022 - 05.2023Read More
Branch Manager
BPicture! Picture!
02.2019 - 03.2021Read More
Store Supervisor
Innovatronix Imaging Center
01.2014 - 12.2018Read More
Emilio Aguinaldo College
Bachelor of Science from Psychology
Read More
Dasmariñas National High School
High School Diploma
Read More
St. Jude College
Bachelor of Science from Nursing
Read More
CORE COMPETENCIES
- Healthcare & Patient Support
- Client & Provider Coordination
- Appointment Scheduling & Calendar Management
- CRM & EMR Tools (Salesforce, HubSpot, etc.)
- Data Entry & Documentation
- Virtual Assistance & Remote Communication
- Administrative Support & Reporting
- Problem Solving & Multitasking