Michelle De Jesus

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
• Ensured timely payments from insurance providers through submission of accurate and complete claims.
• Posted payments and collections on regular basis.
• Negotiated with insurance providers to resolve payment disputes, ensuring fair compensation for services rendered.
• Used data entry skills to accurately document and input statements.

• Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
• Recognized for exceptional leadership skills, receiving multiple commendations for outstanding performance as OfficerinCharge.
• Handled administrative requirements, maintained records and submitted operational reports.
• Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Administrative Skills

Maintain positive relations with all contacts, customers, and potential customers.

• Assisted customers with menu selections and answered questions about food items.
• Responded to customer complaints and promptley resolved issues to ensure satisfaction.
• Prepared and promptly served food and beverages to customers.
• Handled cash and processed transactions accurately at the register.
• Enhanced customer satisfaction by providing efficient and friendly service.