MICHELLE C. ROMERO

• Collaborate with management to establish a strategic direction for reviewing, approving, and rejecting GCashPO onboarding applications
• Monitor KPIs and SLAs, implementing processes to enhance team productivity and efficiency
• Lead the team to ensure business continuity and effective management of PDR GCashPO operations
• Involvement in compliance testing and RCSA monitoring, taking appropriate actions as needed
• Monitors incoming emails regarding GCashPO Distributor enrollment and ensures all concerns about GCashPO status are acknowledged within the 24-business-hour SLA
• Performs final checks on endorsed applications for approval received via the J6W portal (GCash Pera Outlet)
• Consistently collects required documents and follows up on missing ones with the Account Manager
• Checks and validates partner information and documents
• Conducts enhanced due diligence (if applicable)
• Validates and endorses other account-related requests (e.g., lifting of suspension, re-KYM, updating of records)
• Updates all relevant trackers for reporting purposes
• Implements process improvements and collaborates with cross-functional teams for product and process automation
• Actively participates in process improvement brainstorming, process enhancements involving the PDR-GPO Team
• Initiates process improvements and collaborates with cross-functional teams in onboarding GCashPO applications
• Proactively communicate with stakeholders throughout the onboarding process.
• Address GPO application status queries and resolve challenges by coordinating with internal stakeholders (DT, CXM, Product, QA) via TG and email.
• Manage direct subordinates, the project-based hires, ensuring alignment with business goals.
  

• Monitors incoming emails regarding GCashPO Distributor enrollment and ensures all concerns about GCashPO status are acknowledged within the 24-business-hour SLA
• Processed applications received via the J6W portal (GCash Pera Outlet)
• Consistently collects required documents and follows up on missing ones with the Channel Distribution Manager
• Checks and validates partner information and documents
• Conducts enhanced due diligence (if applicable)
• Validates and endorses other account-related requests (e.g., lifting of suspension, re-KYM, updating of records)
• Updates all relevant trackers for reporting purposes
• Proactively and accurately monitors Service Level Agreements (SLAs)
• Implements process improvements and collaborates with cross-functional teams for product and process automation
• Actively participates in process improvement brainstorming, process enhancements involving the PDR Team
• Proactively communicate with stakeholders throughout the onboarding process.
• Address GPO application status queries and resolve challenges by coordinating with internal stakeholders (DT, CXM, Product) via TG and email.
• Manage direct subordinates, the project-based hires, ensuring alignment with business goals.

• Documentation Management: Maintain organization and oversight of all required documentation for CICO partners, ensuring accuracy and timely updates.
• Payment & Settlement Oversight: Drive significant improvements in payment and settlement processes, addressing backlogs inherited from previous handling of Offline CICO operations.
• Masterlist Maintenance: Maintain and update the CICO masterlist, ensuring all critical information—such as longitude, latitude, and other essential data—is properly recorded and accessible.
• Compliance & Partner Coordination: Collaborate with the Account Manager to push partners toward submitting critical documentary requirements, reinforcing compliance and operational efficiency.
• Team Process Support: Provide assistance and support to the team by organizing and streamlining key processes, contributing to overall workflow efficiency.

Manpower and Manufacturing Industry

• Partner Migration Monitoring: Oversee and track the migration process of partners within the Manpower and Manufacturing industry, ensuring a smooth transition.
• Marketing Initiatives Management: Collaborate with the marketing team to develop and distribute communication materials (pull-up banners, flyers, etc.) to enhance awareness of GCash PowerPay among partners and clients.
• Lead Generation & Outreach: Conduct call-outs to potential companies, send email proposals, and endorse prospective accounts to Account Managers for handling.
• Field Visits & Partner Engagement: Accompany Account Managers on visits to manpower partners, distribute marketing collaterals, participate in training sessions, and address partner inquiries.
• Event & Caravan Monitoring: Track and manage calendars for events and caravans, ensuring timely execution and alignment with business goals.
• Document Management: Monitor and verify the completeness of submitted BRIM and new partner documents, handling both incoming and outgoing paperwork with precision.
• Billing & Payment Processing: Oversee CE processing and billing statements of third-party partners (Sweet, PBCom, Asticom, etc.), ensuring accuracy and efficiency.
• Billing Communication & Coordination: Maintain frequent alignment with partners' SPOCs regarding billing computation, ensuring clarity and compliance.

• Enterprise Seller Deployment: Oversee the management and deployment of third-party agencies of enterprise sellers in event areas to ensure proper execution and presence.
• Marketing Material Coordination: Ensure timely delivery of marketing materials to event locations, guaranteeing visibility and accessibility.
• Stakeholder Communication: Maintain frequent and clear communication with both internal teams and external partners to align on objectives and execution.
• Vendor Payment Processing: Handle the processing of RFPs (Requests for Payment) for vendors, ensuring proper submission to finance for timely processing.
• Tracking & Documentation: Monitor event-related trackers and maintain records of received RFP copies to ensure operational efficiency.
• Partner Employee Assistance: Support employees of partner companies by guiding them through the GCash app, explaining key features, and providing assistance during caravans.

• Strategic Planning & Execution
  Formulates strategies and plans to build and grow the business
  Owns the execution and delivery of formulated strategies
• Product Management & Operational Oversight
  Manages the end-to-end delivery of the product, including product design, acquisition model, payment and collection execution, and backroom support
  Ensures proper processing of applications within turnaround time while maintaining quality-approved accounts to meet client and management expectations
  Oversees day-to-day operational decision-making to ensure smooth business operations
• Risk Assessment & Compliance
  Analyzes credit documents and evaluates financial capacity to determine risk before extending credit
  Conducts thorough investigations on endorsed applications and ensures proper documentation of recommendations
  Aligns the product with the company’s fintech vision by streamlining processes and driving automation
  Ensures the correctness of data before implementing loan offers and addresses concerns of both internal and external customers in a timely manner
• Stakeholder & Merchant Management
  Proactively communicates and collaborates with internal and external stakeholders to resolve concerns
  Handles the processing of addresses for GPay merchants and enables them for the GCredit payment method

• Financial Capacity Analysis: Conduct assessments of financial capacity to support credit underwriting and approval processes.
• Credit Underwriting & Approval: Handle credit evaluation, including preparation of credit approvals, renewals of credit lines, and credit proposals.
• Loan Portfolio Administration: Coordinate credit and loan portfolio management by monitoring past dues and addressing document exceptions.
• Credit Investigation: Perform credit investigations via call-outs to verify financial credibility and risk assessment.
• Ad-Hoc Responsibilities: Execute additional functions as assigned, ensuring flexibility in meeting business needs.

• Monthly Sales Liquidation: Process and reconcile monthly sales for vendors such as Handyman, True Value, Ace, and others, ensuring accuracy and completeness.
• Invoicing & Financial Documentation: Prepare and issue invoices based on liquidated monthly sales, maintaining financial records for accountability.
• Ad-Hoc Responsibilities: Perform other assigned tasks as needed, demonstrating flexibility in supporting operational needs.

• Credit Risk Assessment: Analyze credit documents and financial capacity to evaluate the risk of extending postpaid applications.
• Application Investigation & Documentation: Conduct thorough investigations on endorsed applications and ensure proper documentation of recommendations.
• Compliance Oversight: Perform post-review analysis to ensure that consumer approving officers adhere to policies, procedures, and guidelines for postpaid account approvals.
• Account Creation & Approval: Handle Level 1 approval of new subscriber applications and manage account creation processes.
• Subscriber Account Activation: Oversee the activation of accounts for approved subscriber applications, ensuring seamless service implementation.

• Service Report Review: Oversee and check all service reports from the call center, ensuring accuracy and completeness.
• Technical Reimbursement Monitoring: Track and manage all technical reimbursements to maintain financial transparency and compliance.
• Airfare Booking Management: Handle airfare bookings for technical engineers, ensuring cost efficiency and timely arrangements.
• Ad-Hoc Administrative Support: Perform other assigned tasks as required, supporting overall departmental operations.

Dealer Account Management (DAM) Credit and Collection Department, Supermarket Department, Warehouse Department and Sales Department

• Manage dealer account master data, including name, address, contact persons, and new franchise dealer profiles.
• Handle various roles, such as releasing new franchise dealer identification cards, encoding additional credit lines, and processing ATP (Authorization to Purchase).
• Generate and print daily summary reports, past due reports, monthly dues, and Avon Sales Leaders’ gross sales.
• File important documents, including registration forms and ATP records.
• Perform cashiering tasks, ensuring accurate transactions.
• Encode return and exchange items for inventory management.
• Conduct merchandising activities to maintain product visibility and promotions.
• Serve as redemption staff, facilitating the release of incentives to eligible recipients.
• Encode and track deliveries for efficient inventory control.
• Verify and check delivery receipts to ensure accuracy and compliance.
• Arrange meetings for Sales Leaders to discuss strategies and operational improvements.
• Conduct interviews for potential Sales Leader candidates.
• Lead Training Contact 1 sessions for newly enrolled franchise dealers.
• Inform franchise dealers of upcoming trainings and seminars via text communication.

Client: AVON COSMETICS INC.

1655 Victoria De Manila Bldg. Taft Ave. Cor P.Gil Manila

Position: Tele Collector Encoder

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• Account Balance Reminders: Call and text dealers and Sales Leaders to remind them of due and overdue account balances, ensuring timely payments.
• Customer Inquiry & Complaint Handling: Encode customer inquiries and complaints regarding their accounts using Microsoft Excel for proper tracking and resolution.
• In-Person Customer Assistance: Entertain customers visiting the office, addressing complaints and payment considerations with the authority to provide solutions.
• Support for DAM Credit & Collection Department: Assist the Dealer Account Management (DAM) Credit and Collection Department staff with tasks related to account monitoring and management.