Michelle Casinillo
Buenavista
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
10
10
years of professional experience
Work History
Admin Clerk
04.2023 - Current
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Supported staff on special assignments and ad hoc projects.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Entered data into system and updated customer contacts with information to keep records current.
Frontline Teller
Petnet
05.2017 - 07.2022
- Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.
- Actively participated in ongoing training sessions to stay current on industry trends, policies, and best practices related to the position''s responsibilities.
- Contributed to a welcoming atmosphere within the branch by maintaining a clean work area, stocking supplies as needed, and engaging positively with visitors.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted in maintaining optimal branch security by strictly following safety protocols and reporting suspicious behavior.
- Minimized transaction errors by diligently adhering to bank policies and procedures.
- Managed cash drawer, ensuring accurate balancing and timely reconciliation at the end of each shift.
- Expedited customer requests for account updates, transfers, or closures with thorough attention to detail and accuracy.
- Contributed to team success by sharing knowledge and providing support to fellow tellers as needed.
- Fostered lasting relationships with customers through personalized service and genuine interest in their financial wellbeing.
- Participated in ongoing training programs to stay current with industry trends, regulations, and best practices for frontline tellers.
- Expanded cross-selling opportunities with proactive identification of customer needs and presenting relevant financial products or services.
- Promoted a positive banking experience with excellent communication skills and professional demeanor.
- Maintained strict confidentiality when handling sensitive customer information in compliance with bank policies and legal regulations.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Generated monthly reports on customer activity and customer feedback.
Office Staff Assistant
Department Of Labor And Employment
03.2016 - 09.2016
- Conducted regular inventory checks of office supplies, anticipating and ordering necessary items before depletion to avoid work disruptions.
- Updated employee databases regularly, ensuring correct personnel records were easily accessible when needed by human resources or other departments.
- Saved company resources by efficiently utilizing office supplies and equipment, identifying cost-saving opportunities where possible.
- Maintained an accurate filing system for easy access to essential documents when needed, improving overall office organization.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Data Encoder
Department Of Social Welfare And Development
04.2015 - 08.2015
- Extracted information from database to compile reports for audit process.
- Prepared source data for computer entry by compiling and sorting information.
- Optimized file storage systems through effective categorization, labeling, and archiving of encoded documents.
- Maintained daily production logs of activities and completed work.
- Transcribed information into required electronic format to enter into [Type] database.
- Maintained files, records, and chronologies of entry activities.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Education
Bachelor of Science - Computer Information Systems
Caraga State University
Butuan, Province Of Agusan Del Norte, Philippines04-2016
Skills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Database entry
- Cash management
- Billing and invoicing
- Filing systems
- Documentation and recordkeeping
- Document management
- Office supply management
- Time tracking
- Scheduling and calendar management
- Technical support
- Front desk reception
- Bookkeeping
- Accounts payable and receivable
Timeline
Admin Clerk
04.2023 - Current
Frontline Teller
Petnet
05.2017 - 07.2022
Office Staff Assistant
Department Of Labor And Employment
03.2016 - 09.2016
Data Encoder
Department Of Social Welfare And Development
04.2015 - 08.2015
Bachelor of Science - Computer Information Systems
Caraga State University
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